Heather Mcconnell

Skilled Behavioral Health Technician, proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic.

Resident Service Coordinator - Lonesome Valley - Cashiers, North Carolina

(2024-07)

• Email marketing, LV newsletter, answering phones and making reservations.

House Advisor - CopperRiis - Asheville, North Carolina

(2024-07 - 2024-10)

• Providing support to residents with medication packing, grocery shopping and meal planning.

Resident Assistant - Hope Haven - Charlotte, NC

(2021-07 - 2024-07)

• Facilitated team building exercises among roommates or suitemates to foster a sense of community within the residence hall.
• Organized group outings off-campus for students who lived in the residence hall.
• Educated residents on university policies and procedures related to residential living.
• Enforced University policies while maintaining an atmosphere conducive to learning.
• Maintained accurate records of incidents that occurred in the residence hall.
• Monitored assigned areas for cleanliness and security purposes.
• Developed positive relationships with all members of the residence hall community.
• Completed routine rounds, checking with residents to meet care needs.
• Maintained clean and well-organized environment for client happiness and safety.
• Managed administrative tasks, maintenance requests, room change process and incident reports.
• Developed and deepened relationships with residents and fellow staff.
• Answered telephones and routed calls or delivered messages.
• Interfaced with residents to address and resolve complaints or grievances.
• Administered, coordinated or recommended disciplinary and corrective actions.

Behavior Health Technician - Charlotte Rescue Mission - Dove's Nest - Charlotte, NC

(2023-07 - 2024-06)

• Observed changes in client behavior and reported any concerning trends to supervisor or psychiatrist.
• Implemented therapeutic interventions designed to reduce symptoms associated with mental illness.
• Provided crisis intervention services as needed during times of distress or agitation.
• Monitored clients' physical and emotional wellbeing.
• Performed medication administration and management duties according to established protocols.

Behavior Health Technician - Carolina Center for Recovery - Charlotte, NC

(2020-09 - 2021-07)

• Educated clients on healthy lifestyle habits, including proper nutrition and exercise regimes.
• Observed changes in client behavior and reported any concerning trends to supervisor or psychiatrist.
• Led recreational activities for clients to foster socialization skills development.

GED - Wake Technical Community College (2017-10)

Some College - Central Piedmont Community College