Heather Ploch

I am writing to express my interest in the Administrative Assistant position. With over 10 years of professional experience, I am confident that I would be an asset to your team. One of my core skills is typing.

During my time as a Front Desk Receptionist, I learned how to efficiently type up correspondence and organize documents. As an Administrative Assistant, I will be able to use this skill to manage schedules and send emails on behalf of executives. In addition, I have extensive experience in operating multi-line phones.

As a Front Desk Receptionist, I was responsible for answering calls and directing them to the appropriate departments. This skill will transfer well to the Administrative Assistant role as it is essential to have excellent communication and phone etiquette skills for managing calls and guiding visitors. Lastly, I am experienced in managing files.

As a Front Desk Receptionist, I ensured that paperwork was filed accurately and efficiently. As an Administrative Assistant, I will be able to apply that skill to prepare and maintain records, databases and general administration duties. My strength in communication greatly compliments the team player approach and I am motivated to develop relationships with coworkers and visitors alike.

My organizational skills will help me prioritize tasks and stay on top of deadlines. Lastly, my motivation will help me to maintain work quality within the designated schedule. My goal is to continue to grow in a career that is truly my passion.

I currently and will continue to educate myself in the realm of community fire safety and veterinary receptionist. I plan to keep myself up to take on state regulations and codes required to attain this position. I will continue as a proactive learner in the field and willing to put in any and all efforts required to achieve a successful career.

Receptionist - Valley Animal Hospital

(2026-01)

• Schedule dog and cats appointments for rehab, acupuncture, wellness, recheck, emergency appointments
• Collect payments cash check or credit card
• Print out consult sheets for the doctors
• Dispense medication that the veterinary prescribes

Office Manager - JAG Physical Therapy

(2024-09 - 2025-11)

Promoted to Office Manager from Front Desk position. This position entails a lot of multi-tasking.

• Answered the phone, scheduled patients, and interacted with patients when they come in and leave
• Contacting and communicating with the insurance company
• Experience in Webpt, Microsoft Word, Excel and prompt

Front Desk - JAG-ONE Physical Therapy

(2022-04 - 2024-09)

• Answered the phone, scheduled patients, and interacted with patients when they come in and leave
• Contacting and communicating with the insurance company

Front Desk - Just4kids Dental Montville

(2022-02 - 2022-03)

• Answering calls and scheduled appointments
• Verify insurance

Finance Administration - Nielsen Dodge Chrysler Jeep Ram - East Hanover

(2021-01 - 2022-12)

• Handled car packages
• Communication with banks to ensure funding

Police Dispatcher - Township of Riverdale and Township of Little Falls

(2020-01 - 2021-12)

Park Attendant - Passaic County

(2020-05 - 2020-11)

Volunteer Firefighter - Little Falls Fire Department

(2014-01 - 2019-12)

• Fire calls and first responder calls
• Secretary for the company for 3 years

High School Diploma - Regulation to graduate High School - Passaic Valley High School (2008-01 - 2011-12)

Computer Drafting Graphic Studio - Morris County School of Technology (2010-01 - 2011-12)

Certification - Medical Biller and Coder - US Career Institute (2014-01 - 2014-12)

Associated Degree - Medical Specialist - US Career Institute (2020-01 - 2020-12)

Certification - Veterinary Assistant - US Career Institute (2026-04)