Genesis Pinillo

Bilingual (English/Spanish) administrative professional with over 8 years of experience supporting business operations, managing client communications, coordinating schedules, maintaining accurate records, and providing exceptional customer service in fast-paced environments. Recognized for strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining confidentiality. Proficient in Microsoft Office Suite, Google Workspace, CRM systems, Zoom, and Microsoft Teams.

Executive Account Manager at Fast Data (2024-01 – Present)

• Managed relationships with high-value clients while serving as the primary point of contact.
• Scheduled client meetings and coordinated communication between departments to ensure timely project completion.
• Maintained detailed client records and updated CRM systems with accurate documentation.
• Prepared account reports, tracked performance metrics, and supported revenue forecasting.
• Maintained confidential client information with professionalism and discretion.
• The primary consumer finance process utilizing soft pulls to check rates without harming a score.
• A background credit check that displays account history or scores to lenders or consumers without impacting credit standings.

Sales and Account Manager at Debt Calls (2025-01 – Present)

• Sold calls, posted leads and mailers to high volume clientele, involved in the debt consolidation and debt relief vertical.
• Design and execute direct outreach and marketing campaign plans to acquire new accounts.
• Coordinated with product, technical, and customer support teams to resolve client requests efficiently.
• Analyze sales data, forecast portfolio growth, and adjust staff territories or targets to optimize results.
• Managed relationships with high-value clients while serving as the primary point of contact.
• Traveled and attended various conferences in the fintech and consumer finance field to network with lead buyers and the debt relief vertical.

Sales Team Lead at Comcast/Xfinity (2017-01 – 2021-12)

• Supervised and coached a bilingual sales team while supporting daily operations.
• Scheduled team meetings, monitored performance metrics, and prepared reports for leadership.
• Assisted with onboarding and training new employees.
• Maintained accurate customer records and ensured compliance with company policies.
• Recognized as one of the Top 20 sales performers in the call center.
• Resolved customer concerns professionally while maintaining high satisfaction levels.
• Managed multiple priorities in a high-volume office environment.

Team Lead – Softlines at Target (2014-01 – 2017-12)

• Assisted with daily store operations, inventory management, and administrative tasks.
• Processed customer transactions, exchanges, and returns accurately.
• Organized merchandise, maintained inventory records, and ensured accurate pricing.
• Coordinated online order fulfillment and maintained detailed documentation.
• Delivered exceptional customer service while supporting store leadership.

Freelance Promotional Ambassador & Tour Assistant at Various Companies (2013-01 – Present)

• Coordinated event logistics and supported promotional campaigns at national trade shows and corporate events.
• Represented brands professionally while providing product information and customer assistance.
• Managed schedules, travel arrangements, and event coordination across multiple locations.
• Built strong relationships with clients, vendors, and event organizers.
• Adapted quickly to changing priorities in fast-paced environments while maintaining excellent customer service.

Server at Lime Restaurant (2013-01 – 2014-12)

• Delivered outstanding customer service in a fast-paced environment.
• Managed cash transactions and maintained accurate records.
• Resolved customer concerns professionally and efficiently.
• Contributed to increased customer retention through reliable and attentive service.