Garima Jhade

Atlassian Administrator with 8+ years administering large-scale enterprise Atlassian environments — including a 12,000+ user Jira/Confluence/Bitbucket/JSM platform — across banking, insurance, and financial services. Expert in automations, workflow, screen, notification and field customization, plug-in/add-on management, JQL & filters, environment configuration cleanup, reporting & setting up dashboard, and version upgrades with smoke testing. Delivered 200+ training sessions and user-friendly documentation to drive tool adoption.

Experience in leading platforms and data center migrations, and connecting Jira data to reporting tools (Power BI, Tableau). Certified in Jira Administration, Scaled Agile, Scrum Master, and Groovy Programming, with hands-on Scrum Master experience.

Jira Administrator / Migration Consultant / Data Analytics at Wells Fargo (Contract via Dell Technologies) (2024-03 – 2025-01)

Data Center Migration Tracking

• Administered large-scale Data Center Migration tracking across all applications in Jira and Confluence, automating daily migration data updates, dashboard reporting, data refreshes, and bulk updates.
• Designed and built a Jira Service Desk portal for Incident and Change Request intake, replacing manual Excel tracking with a governed, trackable workflow.
• Coordinated with team leads to migrate migration-tracking processes from Excel into Jira and Confluence, streamlining processes and strengthening end-user support.
• Built and maintained a Confluence knowledge base and detailed user guides for team leads and stakeholders performing day-to-day migration tracking activities.

Jira Administrator/ Engineer at MUFG Union Bank (2020-03 – 2023-09)

• Administered the Jira/Confluence team's Service Desk project in Jira Service Management (JSM), managing diverse queues for access, project requests, customization, and system issues across a broad user base.
• Led development and customization of Jira projects, JSM projects, and Confluence Spaces — workflows, fields, screens, dashboards, portfolio plans, and data-quality validations.
• Executed quarterly roadmap planning using Advanced Roadmaps, paired with reporting, dashboard creation, and systematic backlog maintenance.
• Supported Data Center-to-Cloud and cross-environment migrations using Atlassian's Configuration Manager app, migrating customizations, users, and attachments.
• Directed quarterly Jira configuration cleanup — workflows, custom fields, screens, and ScriptRunner code — and delivered tracking/reporting metrics on agile adoption and maturity for teams, product owners, and stakeholders.
• Standardized Jira Information Architecture and project templates for adoption across project teams, simplifying day-to-day tracking.
• Ran smoke testing across all 3 Jira/Confluence environments after quarterly version upgrades and patches, ensuring successful, issue-free rollouts for all users.
• Supported a core banking transformation program spanning deposits, loan payments, interest calculations, and mortgage amortization within the Technology, Process, and Operations (TPO) team.
• Advanced the Transformation Automated Reporting Platform, guiding Jira and Confluence usage for automated reporting and improving tracking and traceability across teams and projects.
• Delivered development and customization support for CBT Jira projects — workflows, fields, screens, dashboards, portfolio plans, and data-quality validations.
• Onboarded teams, handling initial setup and advanced customization aligned to SDLC phases and specific business requirements.
• Built custom solutions using Listeners, Behaviors, and scripted fields to enable smooth data transitions during Jira–ALM integration.
• Facilitated training and requirements-gathering sessions with business stakeholders on Jira customization.

Technology Analyst at Infosys Limited — Client: American Express (2013-06 – 2020-03)

• Led a team of 5 technical Jira professionals administering a 12,000-user Jira/Confluence environment, meeting customization, training, and Agile requirements.
• Provided technical expertise on a DevOps initiative, supporting development teams' use of Enterprise CI/CD tools — Jenkins, Nexus, Sonar, Bitbucket, GIT, Jira, Confluence, HipChat, and Crowd.
• Delivered technical support for Enterprise Atlassian Tools (Jira, Confluence, Bitbucket), enabling continuous integration and deployment across development projects.
• Onboarded teams and configured tools to align with each group's unique business requirements, setting a clear path for daily use.
• Captured customization needs across a 12,000+ user base and implemented tailored Jira solutions that streamlined team workflows.
• Designed custom Jira workflows to support automation of provisioning, build/deploy, and other CI/CD processes; led plug-in reviews and proof-of-concepts to validate new tooling.
• Served as Scrum Master for the Customer Solutions team within the Enterprise Cloud Platform DevOps model.

Early Career - Software Engineer at Infosys Limited (Client: Allstate, OPUS) · Map My Learning Educational Services · Sarvatman Technologies (2010-01 – 2013-05)

• Investigated and tracked production defects (P1–P4 severity) for Allstate/OPUS, streamlining incident logging and supporting the Personal Umbrella Policy (PUP) requirement-analysis and testing effort.
• Built GUI forms and application modules (HTML, CSS, C#, Visual Studio) for an educational testing portal, including exam-scheduling modules, plus technical support to fellow developers.
• Delivered web development projects (HTML, C#, VBScript, JavaScript, Visual Studio) with network-marketing functionality — premium calculation, plan development, distribution, and product management — across the full SDLC.

Bachelor of Engineering in Information Technology – Rajeev Gandhi Technical University (2005 – 2008)