Shawn Wallace

Senior Atlassian Consultant and Jira Administrator with 8+ years of experience designing, implementing, and administering enterprise Atlassian environments across healthcare, finance, government, and customer support sectors. Proven expertise in Jira Software, Jira Service Management, Confluence, Bitbucket, Bamboo, and workflow automation. Skilled in translating business requirements into scalable workflow architectures, governance models, reporting solutions, and process optimizations within Agile enterprise environments.

Lead Jira Administrator - Cognitive Medical Solutions

(2025-03 - 2025-06)

• Designed and implemented an External Portal solution for the Veterans Health Administration (VHA)
• Architected Jira projects including workflows, issue types, custom fields, permission schemes, notification schemes, and security configurations
• Built scalable workflow structures supporting external stakeholder collaboration within a federal healthcare environment
• Defined Jira governance standards and configuration models for maintainability and controlled access management
• Collaborated with stakeholders to translate operational requirements into scalable Jira solutions

Atlassian Consultant - Valiantys

(2021-03 - 2023-09)

• Designed and administered Jira Software and Jira Service Management environments across multiple enterprise clients
• Configured workflows, issue types, screens, field configurations, permission schemes, notification schemes, and dashboards
• Built Confluence knowledge management systems using structured spaces, templates, and embedded macros
• Implemented Jira automation solutions to streamline operational workflows and reduce manual administrative effort
• Integrated Atlassian tools with enterprise platforms to improve reporting visibility and workflow consistency
• Conducted stakeholder discovery sessions to gather requirements and identify process improvement opportunities
• Evaluated and implemented Atlassian Marketplace applications based on business and technical requirements
• Delivered workflow redesigns and governance improvements for clients experiencing operational bottlenecks
• Supported Agile enterprise environments across multiple simultaneous client deployments

Jira Administrator - Credit Karma

(2020-12 - 2021-03)

• Managed Jira administration for Legal Department operations and workflows
• Created and maintained custom workflows, transition logic, validators, post functions, and automations
• Built custom dashboards, JQL filters, reports, notification schemes, and security configurations
• Streamlined overly complex workflows to improve operational efficiency and reduce productivity bottlenecks
• Educated stakeholders and project managers on Jira capabilities, limitations, and process optimization strategies
• Maintained user access management and project-level permissions
• Evaluated Atlassian Marketplace add-ons and developed implementation recommendations
• Authored and maintained internal documentation and knowledge base procedures

Junior Jira Administrator - CGI Federal

(2017-03 - 2020-09)

• Supported enterprise Jira and Confluence administration across multiple business units
• Created and maintained Jira projects, workflows, workflow schemes, screens, field configurations, permissions, and notification schemes
• Developed Scrum and Kanban boards, custom dashboards, and JQL filters for operational reporting
• Managed user provisioning and access administration across Jira, Confluence, Bamboo, Bitbucket, Artifactory, and SonarQube
• Created and maintained Confluence spaces and knowledge base documentation
• Built and managed Bamboo deployments, Bitbucket repositories, and SonarQube repositories
• Conducted audits of more than 3,700 Bitbucket repositories within the enterprise environment
• Evaluated Atlassian Marketplace add-ons within development and testing environments
• Assisted stakeholders with workflow analysis, reporting, and process improvement initiatives
• Produced project status reports and operational documentation for technical and non-technical stakeholders