Holly Kirkland

Certified Clinical Medical Assistant (CCMA) with hands-on clinical training and extensive experience in healthcare administration, patient services, insurance verification, medical records, scheduling, billing, and customer care. Skilled in patient intake, documentation, EHR/EMR systems, payment processing, telephone communication, and maintaining confidentiality. Brings strong leadership, organization, problem-solving, and team-training experience from healthcare and operations management roles.

MEDICAL ASSISTANT — EXTERNSHIP at RBS Family Medical (2026-08 – Present)

• Completed an 80-hour Medical Assistant externship in a family medical practice.
• Applied classroom training in a real-world clinical environment while supporting patient care and office operations.
• Maintained professionalism, patient confidentiality, and accurate documentation.

DISTRICT SECRETARY at USDA – Natural Resources Conservation Service (NRCS) (2024-04 – 2025-04)

Part-Time

• Assisted customers in person and by telephone with federal and state agricultural program inquiries.
• Explained program requirements, limitations, qualifications, and financial assistance guidelines.
• Managed payroll taxes, quarterly filings, monthly/fiscal-year reporting, district finances, and compliance records.
• Coordinated monthly board meetings, including minutes, documentation, and presentations.
• Used web-based applications to maintain data, process forms, and resolve administrative issues.

NEW PATIENT ENROLLMENT SPECIALIST at CCS Medical (2022-02 – 2023-04)

Full-Time

• Handled inbound calls from current and prospective patients regarding Continuous Glucose Monitoring (CGM) systems.
• Assisted with insurance qualification, uninsured pricing, medical-record retrieval, and physician-office outreach.
• Maintained productivity and service standards through call-matrix and performance monitoring.

CUSTOMER CARE REPRESENTATIVE at Sumner Eye Care (2020-03 – 2021-04)

• Welcomed patients; collected and updated demographic information and verified insurance coverage.
• Collected payments, supported COVID-19 procedures, and completed end-of-day reconciliation.
• Provided professional customer service and product/service recommendations.

FRONT OFFICE SPECIALIST / TRAINER at Fast Pace Urgent Care (2018-07 – 2020-03)

• Registered, instructed, discharged, and assisted patients while obtaining demographic, insurance, and financial information.
• Verified insurance eligibility; communicated billing policies; collected copays, coinsurance, deductibles, and balances.
• Retrieved and transmitted medical records and assisted clinical staff with rooming, vital signs, and visit preparation.
• Trained staff on front-office procedures and patient-service expectations.

MEDICAL RECEPTIONIST at VIP Midsouth Gallatin Children's Clinic (2015-05 – 2018-08)

• Managed patient check-in/check-out, demographic and insurance updates, verification, and copayment collection.
• Processed medical-record retrieval/release requests and prepared school and work notes.
• Completed daily cash reconciliation and closing procedures.

City Mail Carrier at United States Postal Service (2018 – 2020)

Owner/Operator at HCC Transport (2012 – 2015)

Fleet/Operations Management at Mesilla Valley Transport & Interstate Distributor Company (2005 – 2012)

Shift Manager at Dunkin' Donuts

CERTIFIED CLINICAL MEDICAL ASSISTANT (CCMA) – Genesis (2025-11 – 2026-07)

BACHELOR OF SCIENCE in BUSINESS MANAGEMENT – University of Phoenix (2007-05 – 2011-05)

HIGH SCHOOL DIPLOMA – Hunters Lane Comprehensive High School (1992-05)