Hugo Beras

Manage and maintain patient medical records within EPIC, ensuring accuracy and completeness. Coordinate provider schedules and referral-related workflows to support timely patient intake, follow-up, and clinical documentation processing. Discharge a large volume of patients, ensuring follow-ups and procedures are scheduled.

Front Desk Coordinator - TJH Medical Services

(2025-04)

• Manage and maintain patient medical records within EPIC, ensuring accuracy and completeness.
• Coordinate provider schedules and referral-related workflows to support timely patient intake, follow-up, and clinical documentation processing.
• Discharge a large volume of patients, ensuring follow-ups and procedures are scheduled.
• Track and maintain patient documentation workflows, ensuring timely and accurate updates within EPIC.
• Scan, upload, and properly index patient documentation including insurance cards, HIPAA forms, and clinical records.
• Process and track insurance authorizations using CPT codes and payer systems.
• Verify patient information and update records to maintain accurate electronic health data.
• Ensure compliance with HIPAA regulations when handling sensitive patient information.

Patient Associate - APICHA Community Health Center

(2023-04 - 2024-08)

• Managed front desk operations, greeting patients, and keeping it clean and fully stocked.
• Handled the scheduling of patients for three LCSWs and a Psychiatrist.
• Maintained and updated patient information and documentation within ECW, ensuring data accuracy and supporting clinical workflows.
• Worked the Call Center, answering patient calls for scheduling and medication refills, and transferring calls to the appropriate departments when necessary.
• Sent and received faxes, and made copies of important documents.
• Checked patient insurance eligibility through EPACES and Navinet.
• Resolved conflicts between patients and clinical staff.
• Processed copayments and balances, and explained financial responsibilities to patients.
• Ensured accuracy in updating patient demographics and medical records in ECW.

Patient Navigator - Jamaica Hospital Ambulatory Care Center

(2018-12 - 2020-06)

• Scheduled and confirmed appointments for three providers.
• Coordinated with external clinics and hospitals to schedule specialty appointments.
• Developed and maintained patient tracking lists using Microsoft Excel to support care coordination for patients with chronic illnesses.
• Provided interpretive services for Spanish-speaking patients

Bachelor of Arts - History/Media Studies - Queens College of the City University of New York (2014)