Quality Assurance Specialist at RevDojo (2026-01 – 2026-06)
- Evaluated inbound and outbound sales calls for quality, compliance, and customer experience.
- Delivered coaching and actionable feedback to improve sales performance.
- Tracked QA metrics and identified trends impacting conversion and service quality.
- Worked closely with leadership to maintain consistent performance standards across multiple dealership clients.
Mystery Shopper (Part-Time) at RevDojo (2026-01 – 2026-06)
- Conducted mystery shopping calls to evaluate dealership sales processes.
- Assessed professionalism, responsiveness, and adherence to company standards.
- Submitted detailed reports highlighting customer experience opportunities
Team Lead OIC (Part-Time) at RevDojo (2025-09 – 2026-01)
- Supported daily operations and assisted in coaching BDC representatives.
- Helped monitor KPIs, call quality, and appointment-setting performance.
- Acted as a point of contact for teammates while maintaining personal sales responsibilities
BDC Sales Representative at RevDojo (2025-06 – 2025-12)
- Managed inbound and outbound automotive sales inquiries.
- Qualified leads and scheduled appointments for dealership sales teams.
- Built rapport with customers through phone, email, and SMS communication.
- Consistently maintained CRM accuracy and follow-up cadence to maximize conversions
Customer Care Specialist at iQor – T-Mobile (2025-01 – 2025-05)
- Assisted T-Mobile customers through inbound phone support.
- Resolved billing, account, and technical concerns with a customer-first approach.
- Consistently met quality assurance and customer satisfaction expectations
Customer Service Specialist at PartnerHero – Wine.com (2023-11 – 2025-01)
- Delivered customer support through phone, email, and live chat.
- Assisted customers with orders, shipping, returns, subscriptions, and product inquiries.
- Maintained high customer satisfaction while working in a fast-paced remote environment.
Real Estate Cold Caller at Freelance (2021-11 – 2023-09)
- Generated qualified leads for real estate investors.
- Built rapport with homeowners and uncovered motivation to sell.
- Scheduled appointments and maintained CRM records.
- Handled objections confidently while maintaining a consultative sales approach.
