Ernest Christian Dalaguit

Sales and customer experience professional with 4+ years of experience across real estate, automotive, and telecommunications. Progressed from Business Development Representative to Team Lead/OIC and Quality Assurance Specialist through consistent performance, coaching ability, and strong communication. Recognized for adaptability, strong communication, and consistently delivering exceptional customer experiences.

Quality Assurance Specialist at RevDojo (2026-01 – 2026-06)

• Evaluated inbound and outbound sales calls for quality, compliance, and customer experience.
• Delivered coaching and actionable feedback to improve sales performance.
• Tracked QA metrics and identified trends impacting conversion and service quality.
• Worked closely with leadership to maintain consistent performance standards across multiple dealership clients.

Mystery Shopper (Part-Time) at RevDojo (2026-01 – 2026-06)

• Conducted mystery shopping calls to evaluate dealership sales processes.
• Assessed professionalism, responsiveness, and adherence to company standards.
• Submitted detailed reports highlighting customer experience opportunities

Team Lead OIC (Part-Time) at RevDojo (2025-09 – 2026-01)

• Supported daily operations and assisted in coaching BDC representatives.
• Helped monitor KPIs, call quality, and appointment-setting performance.
• Acted as a point of contact for teammates while maintaining personal sales responsibilities

BDC Sales Representative at RevDojo (2025-06 – 2025-12)

• Managed inbound and outbound automotive sales inquiries.
• Qualified leads and scheduled appointments for dealership sales teams.
• Built rapport with customers through phone, email, and SMS communication.
• Consistently maintained CRM accuracy and follow-up cadence to maximize conversions

Customer Care Specialist at iQor – T-Mobile (2025-01 – 2025-05)

• Assisted T-Mobile customers through inbound phone support.
• Resolved billing, account, and technical concerns with a customer-first approach.
• Consistently met quality assurance and customer satisfaction expectations

Customer Service Specialist at PartnerHero – Wine.com (2023-11 – 2025-01)

• Delivered customer support through phone, email, and live chat.
• Assisted customers with orders, shipping, returns, subscriptions, and product inquiries.
• Maintained high customer satisfaction while working in a fast-paced remote environment.

Real Estate Cold Caller at Freelance (2021-11 – 2023-09)

• Generated qualified leads for real estate investors.
• Built rapport with homeowners and uncovered motivation to sell.
• Scheduled appointments and maintained CRM records.
• Handled objections confidently while maintaining a consultative sales approach.