Ikema Eberhardt
Pharmacy Technician
Hire this person
Send a job offer directly to this candidate
About
Licensed Pharmacy Technician with pharmacy training, coursework practice simulations, and hands-on projects in prescription processing, medication handling, insurance claims support, patient confidentiality, and pharmacy operations. Brings additional experience in healthcare support, customer service, and crisis prevention/intervention within school settings. Known for remaining calm in fast-paced environments, communicating effectively, maintaining accurate documentation, and supporting safe, compliant, patient-focused care.
Experience
CPI Contractor at Baltimore City Public Schools (2023-01 – Present)
Provide crisis prevention and intervention support across multiple school locations based on staffing and student needs
- Provide crisis prevention and intervention support across multiple school locations based on staffing and student needs
- Assist with de-escalation strategies and behavior support for students in high-stress situations
- Help maintain safe, structured, and supportive learning environments for students and staff
- Respond professionally to behavioral incidents while following school safety procedures and protocols
- Build positive working relationships with students, faculty, and support teams
- Adapt quickly to different school settings, student needs, and daily responsibilities
Call Center Representative at Sitel Worldwide (2022-07 – 2023-03)
Managed high-volume inbound calls using advanced call management systems and resolved customer concerns efficiently
- Managed high-volume inbound calls using advanced call management systems
- Resolved customer concerns efficiently and professionally
- Escalated unresolved issues for further investigation and support
- Verified and updated customer account information accurately
- Educated customers on services, account updates, and available options
Nursing Aide at Caring Hearts Home Care (2022-01 – 2022-06)
Monitored and recorded patient vital signs and assisted patients with mobility and daily living activities
- Monitored and recorded patient vital signs, including blood pressure and heart rate
- Assisted patients with mobility, exercise, and activities of daily living
- Maintained clean and safe patient environments
- Documented patient conditions and reported concerns to nursing staff
Education
Coursework in Medical Technician – Fortis College
High School Diploma – Aberdeen High School
