Imani Freeman

Modern Workplace Engineer and Endpoint Management leader with 10+ years of enterprise IT experience designing, securing, and managing Microsoft environments supporting 15,000+ endpoints. Expertise in Microsoft Intune, VDI, MECM/SCCM, Microsoft 365, Group Policy, endpoint lifecycle management, PowerShell automation, Windows deployment, and enterprise mobility. Proven leader partnering with Security, Infrastructure, Networking, and business stakeholders to deliver secure, scalable workplace technologies.

AVP, Client Engineering & Support at United Wholesale Mortgage (2024-01 – Present)

• Led enterprise endpoint engineering strategy supporting 15,000+ Windows endpoints consisting of desktops, laptops and thin clients.
• Led AVD cost reduction initiatives, resulting in a $4.5k decrease in Azure spending month over month.
• Directed Desktop Engineering, IT Asset Management, AV, and Deskside Support teams.
• Established endpoint governance, standards, SLAs, and operational best practices.
• Partnered with Security, Infrastructure, Networking, and business leaders on workplace technology initiatives.
• Collaborated with cross-functional teams to maintain a secure, and highly available end-user compute environment
• Automated endpoint administration and operational tasks via Powershell and the Power Automate suite, reducing manual effort and improving deployment efficiency.
• Evaluated and introduced modern endpoint technologies and process improvements.
• Managed hardware lifecycle, vendor relationships, contracts, and procurement.

Team Leader, Client Engineering & Support at United Wholesale Mortgage (2021-01 – 2024-01)

• Led and mentored 10–16 endpoint support engineers.
• Created strategic roadmaps and improved SLA performance.
• Removed operational roadblocks while fostering continuous improvement and collaboration.

Senior Desktop Engineer at United Wholesale Mortgage (2018-01 – 2021-01)

• Engineered MECM/SCCM task sequences for enterprise Windows deployments across 15,000+ endpoints. Focused on end user experience and zero trust security posture.
• Owned AVD infrastructure from top to bottom. Policy, provisioning, deployment, troubleshooting and long term strategy
• Led initiative from legacy to a modern workspace posture.
• Administered Microsoft 365, with a focus on Intune including device enrollment, application deployment, configuration profiles, and MDM.
• Managed enterprise patching, vulnerability remediation, and Group Policy.
• Developed PowerShell automation, SSRS reports, Power BI dashboards, and Power Automate workflows.
• Collaborated with Security, Network, Server, and Application teams to deliver enterprise solutions.

IT Support Technician at United Shore Wholesale Mortgage (2016-01 – 2018-01)

• Supported Windows, Microsoft 365, Intune, iOS, and Android devices.
• Performed imaging, deployments, onboarding, and ServiceNow support.
• Provided end user hardware and software support via ServiceNow platform
• Supported Windows 10, Office 365, and Intune rollouts.
• Assisted with iOS and Android mobile email configuration.
• Troubleshooting networking, telecommunications, collaboration tools, etc.

Psychology, Criminology – Eastern Michigan University

Diploma – Southeastern High School