Yairis Santos

Psychology undergraduate at Barry University with an Associate of Arts in Psychology and hands-on healthcare administration experience in a busy outpatient clinic. Experienced in patient scheduling, patient intake, insurance verification, referrals, medical billing, claims submission, CPT coding, and office operations. Proficient with Office Ally, Availity, QuickBooks, Mailchimp, IONOS, and Google Workspace.

Native

Spanish speaker seeking a flexible remote healthcare or behavioral health position where strong communication, organization, and patient support skills can contribute to a collaborative clinical team while continuing undergraduate studies.

Office Manager - Acupuncture Center for Wellness - Miami, FL

(2025-07)

• Coordinate patient scheduling, appointment confirmations, and administrative workflow for approximately 20 patients daily.
• Verify insurance eligibility and benefits through Availity while communicating coverage information to patients.
• Process medical billing, submit insurance claims, and manage CPT code documentation using Office Ally.
• Coordinate patient referrals and maintain organized digital documentation while supporting HIPAA-compliant operations.
• Utilize QuickBooks, Mailchimp, IONOS, Google Docs, and Google Sheets to support daily clinic operations.
• Serve as the primary administrative contact for patients by resolving scheduling, billing, and insurance inquiries professionally.
• Successfully manage multiple priorities independently in a fast-paced healthcare environment.

Realtor Assistant - Miami, FL

(2025-03 - 2025-09)

• Managed client communication, scheduling, listing coordination, and contract preparation while maintaining exceptional attention to detail.

Deli Associate - The Jholano's Deli - Miami, FL

(2025-07)

• Delivered exceptional customer service in a fast-paced environment while maintaining quality and sanitation standards.

Bachelor of Science - Psychology - Barry University (2028)

Associate of Arts - Psychology - Miami Dade College (2026)