Iris Salgado
General Manager
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About
I've worked for City Furniture in the state of FL for the past five years, in which I learned everything I needed to know about Tempur-Pedic. Since I sleep in one, I wanted to do the same for all my customers my favorite thing is calling them a few days later to check on their sleep and listening how we changed their health and their lifestyle, this is priceless. As my husband and I are currently in the process of relocating to Georgia, I am looking to take the next critical step in my career.
My goal is to secure a challenging position where my past experiences and accomplishments can benefit the organization, educate others and sell a product I am passionate about.
Experience
City Furniture Inc. 12/2018 - Present
General Manager
Initially hired as a Manager in Training and progressively promoted for outstanding performance to General Manager. Provide sales and operational leadership and management for a location with $42MM in sales. Accountable for driving revenues, inventory management, loss prevention initiatives, merchandising, customer service/satisfaction, HR initiatives, and consumer financing.
Coach, mentor and train a culturally diverse staff of 45 including conducting performance reviews and succession planning.
- Grew revenues from $36MM to $42MM. Ranked the #1 Ashley store in the South Florida region, 2021.
- Exceed goals in every aspect of measurable KPIs and consistently receive monthly bonuses.
- Highly involved in consumer financing including credit terms, financing options, and monthly payments.
- Strategically drive results to ensure the location achieved maximum sales and productivity goals through functional leadership, effective communication, talent management, outstanding merchandise presentation, and operational excellence.
- Motivate and inspire team to high performance, create a spirit-driven, “people first” culture and ensure the delivery of exceptional, world class customer service.
- Significantly improved employee morale, strengthened employee engagement, and reduced employee turnover.
- Coach staff on selling behaviors and best practices to positively impact KPIs, average dollar sale, revenue per door count and conversion rate.
- Attained top Mystery Shop scores in the Division of 95%.
- Key contributor to the implementation of best practices and process improvements within the organization that generate successful outcomes within the team and improve operational efficiency throughout the organization.
