Social Services Assistant Manager at Alliance Community Assisted Living & Rehabilitation Center (2026-03 – Present)
- Managed social services functions: conducted resident intakes and guided residents and families through care planning, long-term care placement, hospice services, community resource options
- Verified Medicare/Medicaid, and commercial insurance coverage. Monitored authorizations and non-coverage notices. Assisted with financial and benefit-related determinations
- Coordinated care with interdisciplinary teams, caregivers, insurance companies, and community partners to support care plans, address barriers, and manage residents' medical, psychosocial, and social needs
- Managed resident census assessments, coordinated discharge planning, and care transitions
Clinical Documentation Specialist at Saafe Behavioral Services (2025-06 – 2026-03)
- Prepared Family Assessment Reports (FARs) and Child/Family Assessment Reports (CFARs) for family counseling services. Verified ICD-10/DSM-5-TR diagnostic coding to support insurance reimbursement
- Audited clinical documentation to ensure regulatory standards, billing compliance, revenue generation
- Created training documentation for assessment protocols, diagnostic coding procedures
Transitional Housing Program Director at The Visitation House (2023-11 – 2025-03)
- Directed daily operations for 24/7 residential housing facility. Managed organizational programs, contract compliance, budget adherence. Developed effective policies and procedures. Managed operational liaison relationships with key stakeholders to develop community partnerships and drive fiscal stability
- Managed housing response initiatives and quality assurance strategies to achieve sustainable outcomes
Housing Access Case Manager at The Neighborhood Center, Inc. (2023-02 – 2023-11)
- Administered housing advocacy services. Counseled at-risk clients, delivered case management to enable clients to access supportive resource programs and achieve socio-economic stability
- Cultivated community partnerships to secure housing placements. Delivered wrap-around services and client counselling
Workforce Case Manager at CareerSource Flagler/Volusia Co. (2022-04 – 2023-02)
- Provided case management services for Disaster Recovery Dislocated Work Force Grants. Qualified clients for employment and educational programs. Conducted follow-up activities to ensure grant compliance
- Communicated with employers to define staffing needs, explain program details and qualify grant recipients
- Delivered support services, processed referrals and vouchers, childcare programs, housing programs
Assistant Social Worker at Community Partnership for Children (2019-02 – 2021-03)
- Managed support functions for foster care clients- scheduling, family visitation, drug test results. Counseled families on Dept of Children/Family processes. Coordinated services with community partners and advocated for resources to support family stability plans. Acted in guardian ad litem for child welfare actions
Additional Experience
American Sign Language, Youth Advisor, Group Home Administrator, Home Health Care, Domestic Violence Advocacy
