Isis Chiles

Dedicated Director of Social Services and Social Work professional with extensive experience in behavioral health, crisis intervention, substance use treatment, supportive housing, and family services. Proven leader skilled in supervising multidisciplinary teams, strengthening program operations, and developing individualized service plans that promote long-term housing stability and client success.

Director of Social Services at Housing Solutions of New York (2023-10 – Present)

• Supervise and support a team of case managers and housing specialists to ensure high-quality service delivery and compliance with program and regulatory requirements.
• Oversee housing placement coordination and service planning for clients navigating supportive housing programs.
• Develop and implement individualized service strategies to support client stability, housing retention, and long-term success.
• Monitor case documentation, program reporting, and service plans to ensure adherence to agency policies and funding requirements.
• Provide leadership in crisis intervention and complex case management situations.
• Train, mentor, and evaluate staff to improve service delivery, workflow efficiency, and professional development.
• Identify barriers to client success and implement program strategies to improve outcomes.
• Establish and maintain partnerships with community providers, housing agencies, and service organizations to expand available resources.
• Collaborate with interdisciplinary teams including behavioral health providers, housing specialists, and external stakeholders.
• Support senior leadership in improving operational procedures, workflow systems, and program effectiveness.
• Review program performance and make recommendations to enhance service delivery and client outcomes.

Motivational Enhancement Counselor – Team Lead at Educational Alliance – Pride Site (2021-08 – 2023-08)

• Kept residents and staff safe and maintained boundaries with residents
• Conducted patient searches each time they enter the building
• Random or planned room/safety searches for contraband
• Toxicology Screening by urine testing
• Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
• Led supportive group discussions and education sessions with recoveries and their families.
• Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
• Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
• Identified problem areas impacting participants' ability to successfully complete treatment.
• Understood and followed oral and written directions.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Offered training and support to keep team members motivated and working toward objectives.
• Delegated daily tasks to team members to optimize group productivity.
• Fostered positive employee relationships through communication, training and development coaching.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Case Planner at Coalition for Hispanic Family Services (2020-08 – 2021-06)

• Worked with Family Advocate to ensure positive communication and cooperative work
• Completed summaries, intake summaries, service plans, and other assessments as needed
• Attend and participate in Family Team Conferences and required programmatic meetings.
• Directed protective placement, case management, parent education, and family reunification activities.
• Identified appropriate community resources and provided referrals for services.
• Established behavioral modification goals and assessed progress toward goals.
• Maintained confidentiality through the stringent handling of charts and data.
• Used job-related software to compose or prepare correspondence, case notes, and technical reports
• Worked with community resources to engage youth in pro-social activities and help families access services.

Therapeutic Coach at SUS – START Program (2019-11 – 2020-06)

• Provides support to persons with co-occurring developmental disabilities and mental or behavioral health needs
• Communicate interventions with primary caregivers to focus on crisis mitigation and the implementation of strategies to assist in the de-escalation of behaviors using a positive psychology and person-centered approach.
• Monitored, evaluated and recorded client progress with respect to treatment goals.
• Assisted caregivers and clients with identifying feelings and behaviors by asking open-ended questions.
• Conferred with caregivers and clients to discuss treatment options and therapy goals.
• Provided information and research regarding local community resources such as support groups and meetings for families.
• Educated parents on child development and provided varied parenting methods to encourage growth.
• Visited families in home environment to evaluate needs and offer suggestions for improved daily lifestyle choices.
• Identified appropriate community resources and provided referrals for services.
• Established behavioral modification goals and assessed progress toward goals.

ABA Therapist at Build 'n Care (2019-04 – 2020-06)

• Performed behavioral interventions to teach communication, social, and daily living skills and reduce problematic behaviors in home, community, and school settings.
• Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
• Assembled, maintained, and analyzed data gathered during student sessions, completed daily treatment logs, and consistently submitted timely written and verbal progress reports.
• Identified and analyzed delays in student progression toward set goals and implemented, in collaboration with other team members, optimum changes to stimulate student success.
• Treated and improved reading and academic skills and monitored fine motor dexterity, hygiene, grooming, domestic capabilities, punctuality, and job competence.
• Consulted supervising BCBA to assist in treatment implementation on difficult patients.
• Collected information through observation, interviews, or surveys.

Crisis Counselor at Vibrant – NYC Well (2018-07 – 2019-01)

• Connected clients to resources for mental health and substance use.
• Offered counseling and stabilization support to reintroduce calm in crisis situations.
• Applied abilities in techniques like active listening and collaborative problem-solving to make a positive impact.
• Used computers and software to generate concise reporting.
• Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
• Collected relevant information from callers to determine support needs and evaluate risk of harm.
• Notified law enforcement of threats to self-harm or harm others to help coordinate appropriate responses.
• Updated accurate and timely log sheets of daily callers to show per-call and overall shift activities.
• Compiled community resources for housing to assist patients with mental health or substance abuse recovery

Social Work Intern at Georgetown Elementary School (2017-08 – 2018-05)

• Facilitated individual and group sessions with children who were autistic and had other disabilities
• Observed and recorded notes from different groups and individual sessions
• Input data and stats into different Microsoft applications and online
• Attended meetings, training, conferences, and seminars to advance professional knowledge.
• Complied with HIPAA and confidentiality regulations when communicating with client family members, colleagues, and external contacts.
• Monitored and reviewed treatment outcomes and goal achievement.
• Helped social worker with teaching clients appropriate conduct using behavior modification and stress management techniques.
• Collected data and entered it into the internal system database.
• Joined IEP meetings to observe plan development and goal establishment.

Bachelor of Social Work in Social Work – Delaware State University