Itza Gomez

Results-driven insurance and operations leader with extensive experience spanning auto property damage claims, multi-site operations management, and team leadership. Proven track record of overseeing end-to-end claims handling, including coverage evaluation, liability determination, high-exposure claim resolution, and negotiation with insureds, carriers, attorneys, and third parties. Experienced in leading and developing teams of claims professionals while ensuring compliance, operational efficiency, and high-quality service standards.

Strong background in managing complex, multi-location business operations across 70+ offices, including vendor management, accounts payable, IT support, facilities coordination, and office expansion initiatives. Recognized for strong analytical ability, leadership in fast-paced environments, and consistent execution of business objectives through effective multitasking, process oversight, and stakeholder communication. Authorized to work in the US for any employer.

Auto Property Damage Supervisor/ Operations Manager at Constitution MGA (2025-07 – Present)

• Supervise and develop a team of Property Damage (PD) auto claims adjusters, providing coaching, performance feedback, and ongoing training to support accuracy and productivity.
• Oversee the evaluation of auto property damage claims, ensuring proper coverage determination, liability assessment, and adherence to policy language and regulatory requirements.
• Monitor claim handling quality and workflow to ensure timely, accurate, and compliant resolution of claims from inception through closure.
• Communicate with insureds, claimants, carriers, attorneys, and brokers to resolve disputes, manage expectations, and negotiate fair settlements.
• Support team members with complex or high-exposure claims, providing guidance on strategy, coverage interpretation, and liability decisions.
• Ensure compliance with internal procedures, state insurance regulations, and industry best practices across all assigned claims.
• Promote a collaborative team environment focused on efficiency, professionalism, and strong customer service outcomes.

Property Damage Claims Adjuster at Constitution MGA (2024-03 – 2025-07)

• Managed auto property damage claims from first notice of loss through final settlement and closure.
• Conducted detailed coverage and liability reviews to determine policy applicability, fault evaluation, and exposure assessment.
• Identified and escalated potential coverage issues, fraud indicators, and policy concerns while ensuring compliance with company guidelines and state regulations.
• Investigated claims by reviewing police reports, recorded statements, photos, repair estimates, and supporting documentation.
• Collaborated with insureds, claimants, body shops, rental vendors, attorneys, and third parties to facilitate timely claim resolution.
• Worked closely with Special Investigations Unit (SIU) on suspicious or potentially fraudulent claims requiring further investigation.
• Maintained strong multitasking and organizational skills while handling a high-volume caseload and meeting strict deadlines.
• Demonstrated the ability to properly review, assess, negotiate, and resolve claims efficiently while providing professional customer service.

Operations Manager at Amtex Auto Insurance (2019-10 – 2024-03)

Oversight of multi-location auto insurance office operations, vendor coordination, and technical support. Managed daily operations for 70+ auto insurance office locations, ensuring consistent functionality and compliance across all sites.

• Coordinated opening of new office locations, including applying for required city permits and ensuring all regulatory requirements were met.
• Set up and managed essential office infrastructure, including phone systems, internet service, security cameras, and alarm accounts for each location.
• Oversaw maintenance and repair operations for all offices, coordinating with vendors and service providers to ensure timely resolution of issues.
• Processed and managed accounts payable functions, including payment of utility bills, vendor invoices, and annual tax obligations for multiple locations.
• Provided IT support assistance, troubleshooting issues and coordinating with technical teams to restore service efficiently.
• Dispatched appropriate personnel for repairs and maintenance requests, ensuring work was completed accurately and within expected timelines.
• Verified completion of all maintenance and service work, conducting follow-ups to ensure quality standards were met before processing payments.
• Maintained strong vendor relationships and ensured accurate, timely payments to contractors and service providers.
• Demonstrated strong organizational and multitasking abilities while managing high-volume operational responsibilities across multiple offices.

Real Estate Agent at Coldwell Banker (2019-06 – 2019-10)

Experience supporting real estate transactions, client relations, marketing, and administrative documentation.

• Assisted with real estate transactions from initial client contact through closing, ensuring smooth coordination of required steps and documentation.
• Conducted open houses, presented properties to prospective buyers, and gathered feedback to support sales strategy.
• Developed and executed marketing efforts for property listings, including promotional materials and outreach to potential buyers.
• Met one-on-one with clients to understand needs, explain property details, and provide guidance throughout the buying or selling process.
• Managed inbound and outbound phone communications, responding to inquiries and maintaining consistent client follow-up.
• Prepared and reviewed legal and transactional documents, ensuring accuracy and compliance with real estate procedures.
• Supported sales activities by identifying leads, nurturing client relationships, and contributing to successful closings.
• Delivered high-level customer service by maintaining professionalism, responsiveness, and clear communication with clients and stakeholders.
• Coordinated with agents, lenders, inspectors, and other parties to ensure timely progression of transactions.
• Maintained organized records of client interactions, listings, and transaction documents for efficient workflow management.

Legal Assistant at The Hughes Law Firm (2016-03 – 2018-11)

• Supported legal team in pharmaceutical error and liability cases from initial client intake through final case resolution.
• Assisted new clients throughout the entire case process, providing updates, guidance, and consistent communication.
• Answered incoming calls, screened inquiries, and maintained professional client interaction in a high-volume legal environment.
• Created, organized, and maintained detailed case files, ensuring accuracy of documentation and timely updates to case records.
• Coordinated with attorneys and insurance representatives to obtain settlement offers and support negotiation processes.
• Assisted in case resolution by preparing settlement documentation and facilitating final agreement processing.
• Managed distribution of settlement payments, including preparation and mailing of settlement checks to clients.
• Ensured confidentiality and compliance with legal procedures while handling sensitive medical and legal information.
• Maintained strong attention to detail while multitasking across multiple active cases and deadlines.
• Delivered reliable administrative and client support to ensure efficient case progression from intake to closure.

GED in Real Estate – Champions School of Real Estate