Ivana Vitera

Dependable administrative and customer service professional with 20+ years of experience supporting customers, guests, small-business operations, financial records, scheduling, and daily office needs. Brings the practical judgment of a longtime business owner together with prior front desk, accounting, banking, and administrative experience. Known for professionalism, confidentiality, organization, and creating a welcoming experience for customers and visitors.

Co-Owner & Operations Coordinator at Schnitzel on the Wheels (2024-01 – Present)

• Co-manage day-to-day operations of a family-owned food truck business, balancing customer service with behind-the-scenes administrative needs.
• Serve customers in a fast-paced environment, handle orders and payments, resolve questions, and maintain a friendly, professional experience.
• Coordinate purchasing, inventory, scheduling, and routine business records to keep daily operations organized and prepared.

Business Owner at Ivana's Cleaning Service (2013-01 – 2024-12)

• Built and maintained long-term client relationships through responsive communication, dependable service, and attention to individual needs.
• Managed scheduling, customer inquiries, service coordination, billing-related records, budgeting, and day-to-day business administration.
• Handled confidential client information and resolved service concerns professionally to support customer retention and satisfaction.

Administrator / Accounting Support at R&S Millworks (2010-01 – 2013-12)

• Maintained personnel records, internal databases, documents, and office files with accuracy and confidentiality.
• Coordinated workflow, supported administrative priorities, and maintained office supplies and inventory.
• Provided accounting and general office support in a detail-oriented business environment.

Front Desk Receptionist / Manager at Seabreeze Motel (2001-01 – 2009-12)

• Welcomed guests, managed check-in activities, answered questions, and created a professional first impression at the front desk.
• Scheduled and confirmed reservations and appointments while maintaining an organized front office.
• Resolved guest concerns calmly and efficiently and supported smooth daily property operations.

Sales Manager at Stardust SRO

Bank Teller at Czech State Saving Bank

Administrative Manager / Bookkeeper at Dukla Liberec

High School Diploma – Business Academy, Liberec