J Jackson

Autonomous Vehicle Operator and customer-focused transportation professional with 11+ years of experience in autonomous mobility, transportation services, technical troubleshooting, customer engagement, and safety compliance. Proven ability to monitor autonomous vehicle operations, respond to safety incidents, communicate with passengers, and support emerging transportation technologies. Bachelor's degree in Marketing with additional experience in technical support, electrical systems, telecommunications, and data management.

Autonomous Vehicle Operator - Autonomous Mobility Company - Atlanta, GA

(2025-11)

• Monitor autonomous vehicle performance and intervene when necessary to maintain safety.
• Conduct pre-trip and post-trip inspections and document operational issues.
• Support passenger onboarding, education, and ride experience.
• Coordinate with operations, dispatch, and technical support teams.
• Collect operational feedback and assist with deployment of autonomous transportation technology.

Autonomous Shuttle Operator / Attendant - Ride Beep - Atlanta, GA

(2025-01)

• Ensured safe shuttle operations in urban environments.
• Maintained compliance with company safety standards and transportation regulations.
• Provided customer support to hundreds of passengers weekly.

Delivery Driver - Uber - Atlanta, GA

(2022-09 - 2026-04)

• Maintained high customer service standards and safe driving practices.
• Utilized GPS and app-based technology to efficiently complete rides and deliveries.

Electrical Apprentice - Owen Electric Company - Atlanta, GA

(2024-10 - 2026-02)

• Installed and maintained electrical systems and equipment.
• Read blueprints and electrical schematics and supported troubleshooting efforts.

Cable Technician - Comcast/Xfinity - Duluth, GA

(2023-08 - 2026-02)

• Installed and repaired residential and commercial cable and internet systems.
• Diagnosed service issues and ensured customer satisfaction.

Marketing & Social Media Manager - Get Engaged Media - Atlanta, GA

(2021-04 - 2023-01)

• Managed digital marketing campaigns and content strategies.
• Analyzed engagement metrics and supported influencer partnerships.

Bachelor's Degree - Marketing - Gwinnett Technical College