Jackie Helmer

Community and Social Services professional with 20+ years of experience in case management, individualized service planning, advocacy, care coordination, and community-based services. Experienced assessing needs, developing and monitoring individualized care plans, coordinating residential and community services, advocating for clients, and maintaining detailed documentation. Skilled in building trusting relationships with individuals with disabilities and complex needs while working collaboratively with families, providers, agencies, and community partners.

NCTCOG / AREA AGENCY ON AGING — Benefits Specialist 2018–2025

• Provided case management, benefits counseling, and resource navigation to older adults, individuals with disabilities, and families.
• Assessed needs and barriers and connected clients with healthcare, social services, benefits, housing, and community resources.
• Assisted with Medicaid, long-term services and supports, SNAP, and other state and federal programs.
• Coordinated referrals and advocated for clients with healthcare providers, agencies, and community partners.
• Provided follow-up, education, and assistance navigating complex service systems.
• Maintained accurate, timely, and confidential documentation.

GUARDIANSHIP SERVICES, INC. — Case Manager 2008–2018

• Provided comprehensive case management and advocacy for individuals with developmental disabilities, dementia, and other complex needs.
• Conducted assessments and developed individualized care plans addressing health, safety, housing, services, and client goals.
• Monitored client well-being, service delivery, residential placements, and progress toward established goals.
• Coordinated residential, healthcare, social, and community-based services with providers and agencies.
• Advocated for clients and served as a liaison with families, healthcare providers, social service agencies, and the court system.
• Responded to crises and coordinated transitions when changes in health, safety, or placement required additional services.
• Maintained detailed case notes, reports, and confidential records.

Bachelor of Social Work (BSW)

University of Texas at Arlington