Jackie Selph

Detail-oriented and service-oriented administrative professional with over 10 years of experience supporting daily operations, customer service, team coordination, and office administration in fast-paced environments. Skilled in payroll support, scheduling, onboarding assistance, inventory management, calendar coordination, and executive support. Strong communicator with proven ability to multitask and maintain organization.

Proficient in Microsoft Office with experience supporting operational efficiency and maintaining accurate records.

Assistant Manager at Dion's Pizza (2024-06 – Present)

• Lead and support daily operations in a fast-paced environment while maintaining efficient workflows and operational timelines.
• Train, mentor, and coach employees while assisting with scheduling, shift coordination, and team communication.
• Oversee inventory management, cash handling, and operational reporting with strong attention to detail.
• Resolve customer concerns professionally while maintaining a service-oriented environment.
• Support compliance with company safety and operational standards.

Concierge at Alamo Drafthouse (2024-03 – 2024-07)

• Provided front desk and guest support in a high-volume environment, greeting visitors and assisting with inquiries.
• Managed customer concerns and maintained professional communication with guests and staff.
• Supported operational efficiency through multitasking, organization, and coordination of daily activities.

Dining Room Manager at Monte Vista at Coronado (2021-01 – 2024-04)

• Supervised daily operations, employee scheduling, and staff coordination in a fast-paced service environment.
• Interviewed, hired, trained, and onboarded employees while maintaining personnel documentation and communication.
• Coordinated schedules and delegated responsibilities to ensure smooth daily operations.
• Resolved resident and guest concerns while maintaining exceptional customer service standards.
• Assisted with administrative reporting, inventory oversight, and operational organization.

Shift Lead / Certified Trainer / Baker / Cashier at Fuddruckers (2015-06 – 2016-09)

• Assisted with shift operations, employee training, scheduling support, and cash management.
• Maintained accurate records and ensured smooth operations during high-volume business hours.
• Supported onboarding and training of new employees while enforcing company standards.

Assistant at Heaven Sent Florist (2014-05 – 2015-07)

• Performed administrative and clerical duties including customer communication, order processing, and record maintenance.
• Assisted with office organization, inventory tracking, and daily business operations.
• Maintained organized files and supported efficient workflow management.

Administrative Assistant at MexMetals LLC (2011-06 – 2013-05)

• Provided comprehensive administrative support to executives and shareholders in a professional office environment.
• Managed calendars, appointments, meetings, travel coordination, and office correspondence.
• Drafted, edited, and proofread reports, presentations, and company communications.
• Maintained office inventory, ordered supplies, and coordinated equipment and service needs.
• Assisted with payroll-related tasks, invoice processing, filing, and record management.
• Supported daily office operations through strong organization, multitasking, and communication skills.

Customer Service Specialist at Office Depot (2006-10 – 2011-06)

• Assisted customers with products, services, and issue resolution in a fast-paced retail environment.
• Maintained accurate cash handling, transaction processing, and customer records.
• Supported daily operational needs through strong communication and organizational skills.

Master of Business Administration in Accounting – University of Phoenix (2017-10)

Bachelor of Science in Business Management – University of Phoenix (2014-03)