Jacquelynn Lee

Outgoing, detail-oriented hospitality professional with hands-on food and beverage service experience combined with 7+ years of leadership in fast paced, guest facing environments. Skilled in proactively engaging guests, making confident food and beverage recommendations, and handling cash and card transactions accurately. Direct experience serving beer, wine, sake, and cocktails, with a genuine, outgoing personality suited to a fast-paced outdoor sales and service role.

Comfortable stocking and tracking inventory, staying active for extended periods, and thriving in an environment that rewards initiative and a warm, engaging presence. Reliable, safety conscious, and quick to learn new systems and environments.

General Manager at Skiigh (2018-08 – 2025-06)

• Delivered consistently excellent, proactive customer service in a fast paced, high volume environment while leading daily operations and staff
• Managed cash handling and point-of-sale transactions with accuracy, designing a reconciliation process from the ground up that reduced discrepancies to near zero
• Oversaw inventory management and supply tracking, maintaining appropriate stock levels and ensuring operational continuity
• Built lasting community relationships through proactive outreach, driving engagement and repeat business through genuine, personable interaction

Risk Management Advisor at Integrity Financial and Insurance Services (2024-10 – Present)

• Deliver client focused service in a fast paced, appointment driven environment, building rapport quickly and communicating clearly

Owner / Operator at JAX Promotions LLC (2023-03 – Present)

• Manage client communication and project coordination independently, balancing multiple priorities in a fast paced environment

Server at Octopus Sushi (2017-01 – 2018-08)

• Proactively engaged guests with a warm, outgoing approach, making confident food and beverage recommendations to enhance their experience
• Served and guided guests through beer, wine, sake, and cocktail selections, tailoring suggestions to guest preferences
• Handled cash and card transactions accurately and efficiently throughout each shift, closing out and balancing the till independently
• Maintained a clean, organized station and worked efficiently in a fast paced, high volume environment

Host / Server at Kopan Ramen and Tofu House (2016-01 – 2017-01)

• Greeted and engaged guests proactively, managed wait times, and delivered friendly, efficient customer service during high volume shifts
• Assisted with order taking, food and beverage delivery, and maintaining a clean, organized front of house area

Associate of Science in Marketing – Southern New Hampshire University (2025)