Karla

Hospitality professional with 8+ years of experience in high-volume dining, catering, and guest service environments, including leadership experience with The Walt Disney Company. Proven ability to deliver exceptional guest experiences in fast-paced, high-pressure settings ranging from daily restaurant operations to large-scale events and festivals. Skilled in team coordination, cash handling, and food & beverage service. Bilingual and certified in Food & Beverage and ABC.

Catering & Event Staff | Production Events & Festivals at Levy Restaurants

• Provided food and beverage service for large-scale, high-end catered events and festivals.
• Worked major events including Hoag Golf Tournament, Coachella, Stagecoach, Dreamstate, and Apocalypse Festival.
• Served high-volume crowds while maintaining professionalism, speed, and accuracy under pressure.
• Collaborated with large teams to execute seamless event operations for production companies and premium clients.
• Assisted with setup, breakdown, and maintaining cleanliness and organization of service areas.
• Adapted quickly to different event environments, menus, and service styles.

Morning Server / Barista at Morning Café (2025-09 – 2026-07)

• Deliver fast, friendly service in a high-volume breakfast and coffee environment.
• Prepare espresso drinks and specialty beverages with consistency and efficiency.
• Handle cash transactions, POS systems, and maintain order accuracy during busy morning rushes.
• Manage multiple tables while maintaining strong guest engagement and service quality.
• Support team workflow by assisting in both front-of-house and drink preparation roles.
• Maintain cleanliness, organization, and restocking of service and coffee stations.
• Thrive in early morning, fast-paced shifts requiring speed, multitasking, and attention to detail.

Lead, Culinary & Guest Service at Walt Disney Company

• Supported operations in high-volume dining locations serving thousands of guests daily.
• Delivered exceptional guest experiences aligned with Disney's world-class service standards.
• Assisted with bar service while maintaining ABC compliance and safety protocols.
• Managed opening/closing procedures including cash handling and inventory control.
• Collaborated with large, diverse teams in a fast-paced, high-demand environment.

Manager / Cashier / Inventory at Charlie's Best

• Managed daily restaurant operations, including staff supervision, scheduling, and service flow.
• Trained team members, improving efficiency and overall customer experience.
• Handled cash management, including balancing registers and processing transactions accurately.
• Coordinated inventory and supplier orders to maintain consistent stock levels.
• Supported both front- and back-of-house operations as needed.

Customer Service & Operations at SoCal Nails

• Served as first point of contact via phone, chat, and in-person, ensuring a positive client experience.
• Assisted clients with enrollments, payments, and services while maintaining accuracy.
• Coordinated events, social media, and product fulfillment for a high-volume business.
• Supported team collaboration in a busy service environment.

High School Graduate