Jade Garcia

Dedicated and detail-oriented team leader with extensive experience in operations management, staff supervision, and customer service in fast-paced environments. Proven track record of optimizing team performance, ensuring cleanliness and safety, and enhancing guest experiences.

Willing to relocate to: Scranton, PA - Carbondale, PA

CSR Clerk/Warehouse Operations Clerk - NFI Industries - Kutztown, PA

(2025-07 - 2025-11)

• Coordinate with multiple carriers to schedule timely inbound and outbound freight appointments
• Manage driver check-ins and assign appropriate drop-and-hook locations within the facility
• Organize and classify Bills of Lading (BOLs) by domestic and international shipments for efficient processing
• Generate and assign security seals for outbound trailers to ensure shipment integrity

Material Handler - NFI Industries - Kutztown, PA

(2025-03 - 2025-07)

• Working as a team to complete pallets of product.
• packing products and running onto the line
• repairing the machine

Park Ops Area Supervisor - Dorney Park & Wildwater Kingdom - Allentown, PA

(2022-08 - 2025-06)

• Supervise a team of 15-25 associates in each area, assigning tasks and ensuring efficient operations across multiple shifts. Supervising a team of leads to ensure associates are being trained accurately.
• Conduct training on sanitation protocols, restroom maintenance, and food area cleanliness.
• Maintain operational flow by minimizing radio calls and proactively managing spills and waste overflow.
• Foster a collaborative team environment by supporting associates and recognizing their contributions.

Machine Operator/Mail Sorter - JSM - Kutztown, PA

(2022-09 - 2023-09)

• Operated mail processing machinery, ensuring accurate sorting and labeling of mail trays.
• Managed inventory for materials needed for machine operation, including cleaning and restocking tasks.
• Programmed new orders into the system and maintained detailed records of processed shipments.

Shift Lead/Manager - Big Woody's Sports Bar & Grill - Allentown, PA

(2021-04 - 2022-04)

• Managed daily operations and staff, including training new employees in various roles (cashier, bartender, server, etc.).
• Oversaw inventory management and cash handling for the bar and takeout areas.
• Cultivated relationships with regular patrons, enhancing customer satisfaction and loyalty.

Counter/Cashier - Big Woody's Sports Bar & Grill - Allentown, PA

(2020-06 - 2021-04)

• Handled front-of-house operations, including stock management, order processing, and customer transactions.
• Maintained cleanliness and organization of the workspace, contributing to a positive dining experience.

Park Ops Team Lead/Supervisor - Dorney Park & Wildwater Kingdom - Allentown, PA

(2018-02 - 2019-11)

• Led and motivated a team of associates, ensuring effective delegation of tasks and seamless operations.
• Developed training programs for staff, focusing on operational efficiency and guest service.
• Achieved high standards of cleanliness and guest satisfaction, receiving positive feedback from visitors.

Park Ops Associate - Dorney Park & Wildwater Kingdom - Allentown, PA

(2017-05 - 2017-10)

• Maintained cleanliness of assigned areas, contributing to a safe and welcoming environment for guests.
• Assisted in training new hires and took on supervisory responsibilities during peak periods.

High school diploma - Louis E Dieruff High School (2016-09 - 2020-06)