Jade R

Licensed Esthetician and customer-focused beauty professional with cosmetology education and spa, retail, sales, scheduling, and guest-service experience. Experienced in creating welcoming client experiences, recommending services and products, supporting sales goals, and maintaining a polished spa environment. Seeking an esthetician opportunity focused on exceptional skincare services, client relationships, and continued professional growth.

Spa Associate at MASSAGE HEIGHTS (2026-01 – Present)

• Welcome and check in guests while creating a warm, relaxing, and professional first impression.
• Answer phones, schedule appointments, and maintain an organized front-desk experience.
• Educate guests about massage, skincare/facials, enhancements, products, and memberships.
• Recommend services based on guest needs, preferences, and desired experience.
• Promote memberships, gift cards, upgrades, and retail products while working towards sales goals.
• Build lasting guest relationships and encourage repeat visits through personalized service.
• Resolve questions and customer-service concerns professionally and courteously.
• Use computer and appointment software to manage schedules and customer information accurately.
• Collaborate with massage therapists and estheticians to support smooth daily spa operations.
• Help maintain a clean, welcoming, organized, and professional spa environment.

Sales Associate & Cashier at ROSS DRESS FOR LESS (2025-01 – 2026-04)

• Operate cash register, process payments, handle returns, and maintain accurate cash balances.
• Provide friendly and attentive customer service in a fast-paced retail environment.
• Assist with restocking, merchandising, displays, fitting rooms, stockroom, and customer service.
• Demonstrate flexibility, teamwork, accuracy, and professionalism across multiple store functions.

Sales Associate at OLD NAVY (2024-07 – 2024-11)

• Greet customers, answer questions, and provide knowledgeable assistance with products and store policies.
• Educate and connect customers with available technology and digital options.
• Work effectively in a fast-paced, collaborative environment requiring multitasking and accuracy.
• Demonstrate strong verbal, written, and interpersonal communication skills.

Associate of Applied Science in Esthetics – Palo Alto Community College (2025-05)

Cosmetology – Frank Madla High School (2024)