Jaelyn Stansbury

Remote-ready customer service and digital content professional with 8+ years of experience in client communication, creative business operations, multimedia production, and customer support. Experienced working independently, managing digital records, coordinating projects, responding to customers, navigating computer systems, and meeting deadlines. Strong background in social media content, graphic design, photography, video, research, and Adobe Creative Suite.

Owner / Photographer / Graphic Designer at Jae’s Productions (2016-01 – Present)

• Manage day-to-day operations of an independent creative business, including client communication, scheduling, project coordination, payments, and service delivery.
• Organize and maintain digital client files, creative assets, project information, and completed work for accurate and efficient retrieval.
• Create professional graphics, cover art, promotional materials, photography, video content, and other digital media for clients.
• Research creative concepts, trends, visual references, and resources to support client projects and marketing needs.
• Manage multiple projects and deadlines while communicating revisions, expectations, and final deliverables clearly.

Airline Passenger Assistant at Unifi Aviation, LLC (2024-08 – 2026-08)

• Provided professional customer service to diverse passengers in a fast-paced, high-volume airport environment.
• Communicated clearly with passengers, airline personnel, and team members while managing changing priorities and time-sensitive needs.
• Resolved customer concerns professionally while maintaining a positive service experience.

Call Center Representative at Results-CX (2023-09 – 2024-04)

• Communicated with customers in a high-volume remote environment while maintaining accurate digital records and professional service.
• Navigated multiple computer systems, documented customer interactions, researched account information, and resolved inquiries efficiently.
• Maintained clear written and verbal communication while meeting productivity and service expectations.

Chief Photographer & Visual/Multimedia Editor at The Hornet Tribune (2019-08 – 2023-05)

• Led photography and multimedia coverage for campus events, sports, portraits, and stories for print and digital publication.
• Produced and edited visual content for digital platforms while maintaining publication branding and visual consistency.
• Coordinated photographers and videographers, managed assignments and deadlines, and organized multimedia assets.
• Collaborated with editorial team members to translate stories and events into engaging visual content.

Newborn Photographer at Mom365 (2022-03 – 2022-09)

• Created professional photography while delivering a personalized customer experience to families in a hospital setting.
• Presented photography products and packages while maintaining professional communication and visual quality standards.

Santa Photographer at Cherry Hills Program (2021-12 – 2022-12)

• Produced customer-focused seasonal photography in a high-volume environment while maintaining consistent image quality and efficient workflow.

Bachelor of Arts in Visual Arts – Alabama State University (2023-05)