Jaiah Voss
Accounts & Billing Specialist
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About
My background in psychology and human development allows me to interpret behavioral patterns and understand how individuals adapt across environments. I'm a strong candidate because I apply evidence-based practices and value understanding human behavior, data, and research methodologies. I excel at applying evidence-based practices and using research methodologies to inform decisions.
This combination allows me to translate insights into practical, people-centered strategies that strengthen communication, problem-solving, and overall performance. My interdisciplinary training makes me a strong candidate for roles that value analytical thinking, empathy, and a research-driven approach to supporting individuals and teams.
Experience
Accounts & Billing Specialist - Apple (via Kelly Services) - Charlotte, NC
(2021-08 - 2022-01)
Simplifies complex software and billing workflows into clear, user-friendly instructions for global customers.
- Identifies recurring user challenges and communicates system improvement insights to engineering teams.
- Documents platform issues with accuracy to support internal knowledge sharing and process refinement.
- Maintains empathy and clarity in high-volume technical support interactions.
Customer Service Representative - TurboTax - Charlotte, NC
(2021-01 - 2021-05)
- Developed conversational guides that improved customer understanding and reduced registration errors.
- Gathered and analyzed customer feedback to identify common usability challenges.
- Collaborated with interface teams to enhance clarity and reduce user frustration.
- Delivered consistent, professional support across phone and chat channels.
Education
Bachelor of Arts - Psychology - East Carolina University (2026-12)
Minor - Human Development and Family Science - East Carolina University (2026-12)
Undergraduate Coursework - Psychology - Gardner-Webb University
Coursework - Writing, Inquiry, & Social Sciences - Central Piedmont Community College (2022-01 - 2024-12)
Undergraduate Coursework - Psychology & Mathematics - Voorhees College (2017-01 - 2018-12)
