Jaime Boza

IT Project & PMO leader with 12+ years of experience in IT project management, including 8+ years managing Six Sigma projects at Dell and HP. Governance management, ITSM (ITIL v3), and hybrid project methodologies. Proven track record managing multimillion-dollar projects, cross-functional multicultural teams (50+ members), and PMO processes including reporting, risk management, dependency tracking, and SOW/contract creation with government entities.

PMO & IT Project Manager - Specialized Higher Technical Institute (ITSE) - Panama City, Panama

(2022)

• Manage IT Service Management (ITSM) based on ITIL best practices across Service Support (Incident, Problem, Change, Release, Configuration, Service Desk) and Service Delivery (SLA, Availability, Capacity, Financial, IT Service Continuity).
• Lead Business Impact Assessment and Business Resumption/Disaster Recovery planning.
• Oversee operations management, quality management, and service delivery for help desk support with cross-functional multicultural teams of 50+ members.
• Serve as client-facing executive lead for account servicing, SLA/OLA management, and PMO reporting.
• Lead PMO functions for a $6M project portfolio, including portfolio tracking, governance compliance, and executive reporting across 10+ concurrent infrastructure and data integration initiatives.
• Established standardized project management artifacts (charters, schedules, risk registers, status reports), improving reporting consistency and reducing administrative overhead by 20%.
• Facilitate monthly stage-gate reviews with executive stakeholders, ensuring alignment with strategic goals and early identification of cross-project risks and dependencies.
• Implement portfolio-level dashboards to track schedule variance, budget health, and resource utilization.
• Managed multimillion-dollar projects aligning business goals with technological solutions to drive process improvements.
• Ran project meetings including kickoff, internal, and client status meetings with strong written/verbal communication to all stakeholders.
• Proactively interacted with directors, senior managers, and key client management to achieve bottom-line goals.
• Managed over 60 different project teams simultaneously in a multinational project environment.
• Performed SOW and contract creation processes with government entities.
• Maximized productivity by setting clear expectations and proactively communicating project status, issues, and risks to internal stakeholders and top management.

Project Manager – Kraft Foods - Hewlett Packard Panama - Panama City, Panama

(2012 - 2013)

• Developed and delivered management value-added consulting and strategic technology solutions.
• Performed project control and tracking using Microsoft Project to achieve project goals.
• Managed highly successful Lean Training project for two years – improved quality by 21%, cut lead times by 15%, cut costs by 33%.
• Managed "Learn by Benchmarking" project, creating opportunities for 20 change-leaders to travel to other facilities and share best practices.

Project Manager – General Motors - Hewlett Packard Panama - Panama City, Panama

(2011 - 2012)

• Owned all metric collection, compiling, and reporting with advanced Microsoft Excel skills.
• Conducted one-on-one client sessions to assess needs and expectations, ensuring on-time delivery.
• Responsible for status reporting, client communication, and coordinating with project management team for timely completion and quality maintenance.
• Implemented ISO 9001 methodologies to optimize employee task completion and enhance efficiency.
• Streamlined work processes across quality control, human resources, communication management, and design teams.
• Managed IT project budget analysis and cost management for $300K budget.

Customer Project/Program Management & Mainframe Systems Administrator – Pfizer - Hewlett Packard Panama - Panama City, Panama

(2008 - 2013)

• Generated training plan documentation and delivered presentations for ITO management and new hires.
• Created and implemented Business Continuity Plan (BCP) for Mainframe L1 Engineers.
• Knowledgeable in network protocols (IP, ICMP, TCP, UDP, IDRP).
• Managed IT project budget analysis and cost management for $1M budget including system subsystems, networking, storage, and applications.
• Monitored and maintained LAN, network servers, routers, printers, switches, patch panels, access points, HF/VHF bases, and relay stations.
• Led planning, managing, and controlling of all project activities from initiation through project closeout.
• Advised project stakeholders and team members through regular status meetings, reports, and communications.
• Maintained project issues and risks logs; actively followed up to ensure timely resolution and mitigation.
• Escalated issues, risks, and needs to higher management as appropriate.

Diploma - Project Management

Industrial Bachelor - Electro Mechanics

Credits towards Bachelor's Degree - Industrial Engineering