Senior Project Manager – PMO - Partner's Consulting - Independence Blue Cross
(2021-08 - 2026-04)
Responsible for overseeing Healthcare Insurance Benefit Programs primarily supporting the Government Markets/Medicare Line of business through CMS Mandates projects by providing and tracking Supplemental Benefits utilization for IBX using the RACI matrix as the preferred Project Management tool.
- Worked with medium to large size programs/projects as well as system conversions and system implementations. Projects were all on average $2.5 million in budget scope while using the RACI matrix.
- Led and directed high-priority programs/projects with multiple strategic dependencies. Charged with the implementation of the Value Plus and EPO cost efficiency programs and new Consumer Retail Enrollment and Eligibility benefits platform in coordination with vendor HealthTrio.
- Tracked the full lifecycles of these programs from execution to program closures.
- Worked with Project Owners on IBX's SSO initiatives in support of IBX's Member Portal platform by collaborating with Architects, SAs, Developers and QA Testers. IBX members could activate their Member Portal web page with Single Sign-On – (SSO) to allow them to be authenticated and securely redirect them to their personalized member plan dashboard.
- Worked on the implementation of Clinical Nurse Dashboard enhancement projects for Clinical vendors in support of Nurse CM/DM – (Case Management and Disease Management) integration programs. Independence Blue Cross (IBX) delegates specific clinical utilization management and diagnostic programs to key external Clinical vendors, including Labcorp, eviCore healthcare, and Carelon Medical Benefits Management. Independence Blue Cross (IBX) also collaborates with specialized Clinical vendors (such as
- Worked directly with and supporting business executives on a day-to-day basis with high visibility.
- Tracked and reported on team progress and determine key milestones through weekly and monthly status reporting to Senior Management team.
- Traced process improvement through Lessons Learned.
Senior Leadership Role - Technical Product Manager/Product Owner - TEKsystems Global Services - Optum Financial Services
(2021-04 - 2021-08)
As a Technical Product owner, supported the enhancement of Optum Financial Services value proposition by executing on key market digital product solution strategies driving acquisition, improvement and adoption of products. Utilized voice of customer, key market, demographic, regulatory/security and industry data to assist in the prioritization and execution of interactive capabilities. Owned the execution of the Financial Services digital product leveraging multiple products and IT methodologies (e.g.
Agile, Customer Insights, and product lifecycle management).
- Worked with Product Managers to determine appropriate digital touch points for customers.
- Supported roadmap development for digital and back end capabilities and produced necessary artifacts – solution development through gathering and documenting business requirements.
- Worked with IT developers and SAs to determine feasibility and implementation of business needs (e.g. feature/function, modality, etc.).
- Coordinated day to day digital release schedules with Release team including defect/issue resolution and project management process for our secure sites.
- Developed strong understanding of the project life cycle including Agile methodologies and educated these methodologies while onboarding a new Agile Scrum team of 14 developers.
- Effectively coordinated and communicated program/operational progress, status and issues with key stakeholders including peers, partners and leadership.
Digital Integration – Strategic Product Management Leader - TEKsystems Global Services - Schneider – Telematics Operations Team
(2020-11 - 2021-04)
Responsible for providing consultative leadership and strategic direction as part of a digital innovation team utilizing cutting edge technology through Platform Science in supporting telematics solutions through the creation of Self-Service Applications for the promoting of driver experience.
- Responsible for developing technical product specifications for the architecture of underlying platform components (for example: content management and operational workflow assignment automation) by using artifacts such as systems flows, product requirement documents and logical data models.
- Managed the evolution of a digital component of an ecommerce platform by collaborating with architects, services product managers and VP of Platform architecture to develop, maintain and evangelize the technical product roadmap through the creations of digital APIs.
- Collaborated with business leaders and cross-functional teams to drive solutions and lead project initiatives while leading large teams of individuals in a Scaled Agile framework\Lean Agile environment.
- Team consists of 12 – 14 individuals with 70 offshore developers working on 2-week sprints in developing Self Service Apps for driver experience in support of Digital Transformation initiative.
- Worked closely with 3rd party vendors to drive governance and ensure delivery on commitments.
- Supported the development of Self-Service Apps while driving operational improvement efforts to prevent and reduce incidents, enhance existing support and improve upon the customer (driver) experience.
Agile Program Management – Transformational Leader - PMO - TEKsystems Global Services - Anthem – Program/Project Management, Business and Process Analysis
(2017-01 - 2020-12)
Responsible for providing consultative leadership and strategic direction to Anthem's Agile transformation initiative in support of end-to-end implementation while providing visibility and transparency to Anthem's stakeholders within their Enterprise PMO as Project Manager.
- As Project Manager, was also responsible for leading and managing large projects with over 1,000+ business requirements and over 60+ allocated Business Analysts with average annual budgets of $10 to $20 Million.
- Projects were technical in nature and required numerous system integration touchpoints for implementing and updating benefit plan renewals across 50 states.
- Provided consultation for business requirements and technical requirements integration activities within an Agile framework as Product Owner in support of APIs leveraging Agile API-First Approach to building products methodology.
- Managed Requirements to ensure optimization and continuous improvements to assure a reduced number of defects in production.
Product Manager/Product Owner – Information Management & Client Reporting Analytics Senior Leadership Role - CIGNA - Philadelphia, PA
(2013-01 - 2017-12)
Responsible for providing product management leadership and strategic direction by leveraging best practices and technology in creating and managing best in class client reporting and analysis program initiatives.
- As Product Manager, managed CIMA's strategic product roadmap. Through the creation of Web APIs.
- Responsible for the building and prioritizing of CIMA's product backlog.
- Responsible for the management of comprehensive planning, design, documentation, building, testing, report writing and implementation for assigned projects related to CIMA's Client Reporting platform utilizing Six Sigma tools and methodologies.
- Conducted complex technical claims analysis to report on future and current state business performance needs on given data sets in support of Cigna's Health Spring – (Medicare and Medicaid) line of business in adherence to HEDIS performance measures.
- Assisted in the development of client reports packages for metric trending and results analysis, using various software applications, such as SQL & SAS, relational databases, statistical and graphics packages.
- Provided economic and business decisions support to business partners by interpreting and providing data driven outcomes and events.
- Product Owner of an Agile Scrum team, in charge of leading, preparing and monitoring reporting project initiatives and planning through the creation of Epics \Features and User Stories to ensure that all Client Reporting program work initiatives operated in compliance with allocated project planning and within allocated funding initiatives through the use of defined Scaled Agile framework.
Program Manager - Behavioral Health, Inc.
(2011-01 - 2013-12)
Responsible for the initial requirement gathering obtained from intake, processing, valuation and development of all new workflows based on modifications and enhancements for new and existing programs in support of Cigna's Health Advocacy
