Jakalin Mills

Customer-focused professional with experience assisting clients, responding to questions and concerns, and supporting administrative and educational operations. Demonstrates strong written and verbal communication, active listening, problem-solving, and conflict de-escalation skills. Proficient in Microsoft Word, Excel, and Outlook, with experience managing records, communicating through phone, email, and text, and supporting individuals with different needs.

Possesses foundational knowledge of computer systems and technical troubleshooting, with an interest in learning new technologies and providing effective customer support.

Teacher Assistant & Student Support at Haliwa-Saponi Tribal School (2024-03 – 2025-01)

• Communicated with students, educators, and staff to address questions, provide assistance, and maintain a welcoming and organized environment.
• Listened to individual concerns, responded with patience and empathy, and helped identify practical solutions to everyday challenges.
• Provided one-on-one and small-group assistance in mathematics, English, science, and other core subjects, adapting explanations to individual needs.
• Assisted with administrative operations, including organizing files, preparing paperwork, and maintaining educational records with attention to detail.
• Collaborated with teachers and staff to communicate concerns, share information, and support efficient daily operations.
• Balanced multiple responsibilities while maintaining organization, professionalism, and effective communication.

Work-Based Learning Student | Salon Client Support at Two Girls and One Comb (2024-01 – 2025-04)

• Shadowed licensed cosmetologists and gained firsthand exposure to salon operations, customer service, and professional workplace procedures.
• Practiced foundational cosmetology techniques on mannequins and developed familiarity with professional salon tools and procedures.

Hair Stylist at Cosmetology from Vance Community College - Vance Community College (2025-05 – 2026-07)

• Assisted with customer service during challenging client interactions, helping de-escalate concerns and create a more comfortable experience.
• Explained hair maintenance practices and recommended appropriate products to help customers make informed decisions about ongoing care.

Cosmetology Program — In Progress – Vance-Granville Community College (2027)

High School Diploma – Haliwa-Saponi Tribal School (2025-05)