Jake Hernandez

Property operations professional with 10 years of experience leading day-to-day operations across conventional, affordable, and mixed-use residential communities in Los Angeles. Proven expertise in maintenance workflow improvement, capital planning, vendor and bid management, budget oversight, life/safety compliance, policy implementation, unit-turn execution, and operational risk reduction. Skilled at improving property performance through disciplined processes, cross-functional team leadership, regulatory compliance, and data-driven decision-making.

Community Manager (Conventional and Affordable) at Bell Partners Inc. (2026-04 – Present)

Lead facilities and property operations for a 212-unit community, coordinating maintenance, vendors, resident services, compliance, and daily workflow execution.

• Restored the property to 100% life-safety systems compliance during takeover following Pasadena Fire violations.
• Revamped the maintenance workflow and maximized unit-turn execution to improve readiness and reduce vacancy loss.
• Increased occupancy from 90% to 96%, exceeding the 95% budget target through stronger operational coordination and turn performance.
• Improved NOI from -4.87% to -2.63% through disciplined operating controls and performance management.

Multi-Site General Manager (Conventional & Affordable) at Cannon Management (2025-01 – 2026-04)

Directed multi-site property operations for 326 units, including maintenance coordination, vendor oversight, compliance, budgeting, resident relations, and staff accountability.

• Increased occupancy from 89% to 98% through operational improvements, enhanced leasing strategy, and fraud-prevention controls.
• Reduced delinquency from 30% to 7.29% of budgeted GPR through disciplined policy execution, collections, and intervention practices.
• Decreased eviction activity through proactive settlements, structured move-outs, and consistent policy implementation.
• Improved resident experience by aligning site teams, maintenance response, and community operations with property needs.

Multi-Site Community Manager (Conventional) at Greystar (2024-04 – 2025-01)

Managed operations across four communities totaling 160 units, coordinating maintenance priorities, compliance, financial accuracy, and site performance.

• Increased occupancy from 92% to 95% using RealPage AIRM revenue-management insights and coordinated operating decisions.
• Achieved 1%–3.3% rent growth and sustained 100% occupancy at one community through consistent operational execution.
• Improved compliance and financial accuracy through lease, ledger, and process audits.

Multi-Site Community Director (Conventional) at FPI Management, Inc. (2020-08 – 2024-04)

Directed day-to-day operations across three communities totaling 211 units, including maintenance coordination, vendor relationships, compliance, budgeting, and capital needs.

• Recovered approximately $700K through eviction settlements following CRA expiration.
• Increased occupancy from 80% to 90% through disciplined operational processes, AI CRM tools, and pricing strategy.
• Reduced CapEx costs by 20% through competitive bid sourcing, vendor review, and cost-control practices.

General Manager (Conventional & Affordable) at Moss & Company Property Management (2016-06 – 2020-08)

Led a 17-building portfolio, overseeing maintenance, vendor coordination, compliance, budgets, capital projects, and site teams.

• Led seismic and plumbing retrofit CapEx execution across a 17-building portfolio.
• Increased occupancy from 85% to 98% through consistent operational and maintenance coordination.
• Restored the property to 100% SCEP compliance after a multi-building inspection.
• Named Top Performer of the Year in 2018 and 2019.

LIHTC Education in Tax Credit Compliance – Spectrum Enterprises (2018)

Compliance Education in Tax Credit Compliance – State of California CTCAC (2017)