Jaleel Dunn Dunn

CompTIA A+ certified IT help desk technician with extensive experience in technical support within government and educational sectors. Proficient in troubleshooting hardware and software issues, managing user accounts, and configuring devices to ensure optimal network connectivity. Demonstrated expertise in printer setup, device deployment, and IT asset tracking. Strong communication skills and a customer-focused approach enable effective independent work in fast-paced environments.

IT Help Desk Technician - Supervisor of Elections - West Palm Beach, FL

(2025-11 - 2026-04)

• Provide technical support to employees, troubleshooting hardware, software, and connectivity issues
• Configure and deploy desktops, laptops, and mobile devices for end users
• Assist with user account setup and access management across systems
• Install, configure, and troubleshoot printers and peripheral devices
• Support audiovisual equipment including setup and troubleshooting of display systems
• Perform basic network troubleshooting including TCP/IP connectivity issues
• Maintain accurate documentation of IT assets and service requests
• Deliver onsite technical support across multiple locations

Customer Service Representative - Burlington Coat Factory Department Store - 1220 Northlake Blvd

(2024-11 - 2025-01)

• Responded to customer requests for products, services, and company information
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Responded to customer requests, offering excellent support and tailored recommendations to address needs
• Increased efficiency and team productivity by promoting operational best practices

IT Support Specialist - Florida Career College - West Palm Beach, FL

(2023-10 - 2023-12)

• Delivered onsite IT support to faculty and staff, resolving technical issues
• Set up and configured workstations, user accounts, and software
• Managed user accounts using Active Directory and Google Workspace
• Installed and troubleshot printers and network-connected devices
• Assisted with network troubleshooting and connectivity issues
• Maintained IT inventory and documented support activities

College Committee - Norton Museum Of Art - 1450 South Dixie Highway

(2023-06 - 2023-08)

• Resolved problems, improved operations, and provided exceptional service
• Learned and adapted quickly to new technology and software applications
• Applied effective time management techniques to meet tight deadlines
• Managed time efficiently in order to complete all tasks within deadlines
• Developed strong communication and organizational skills through working on group projects
• Acted as a team leader in group projects, delegating tasks and providing feedback
• Proven ability to learn quickly and adapt to new situations
• Worked well in a team setting, providing support and guidance
• Cultivated interpersonal skills by building positive relationships with others
• Passionate about learning and committed to continual improvement

Vocational Technical School - Computer And Information Systems - Florida Career College (2023-12)

High School Diploma - William T. Dwyer High School (2019-05)

Certificate of Completion - Cloud And Computer Systems Professional - PC Professor (2025-11)