Kimberly Perron

Technical writer and training professional with 10+ years of experience creating end-user documentation, eLearning content, and scalable knowledge resources for SaaS and nonprofit environments. Known for translating complex systems into clear, user-friendly content while coordinating cross-functional stakeholders to deliver high-quality, on-time documentation. Strong background in supporting product releases, closing knowledge gaps, and improving user adoption through structured content and training programs.

Training & Enablement Specialist at ConnectedView (2022-01 – Present)

• Develop and maintain end-user documentation, including help articles, training guides, and video tutorials for a SaaS CRM platform serving 1,000+ organizations
• Create scalable learning content supporting 2,000+ users annually, improving product adoption and reducing repeat support inquiries by ~10%
• Partner with Product and Customer Experience teams to identify documentation gaps and ensure accurate, comprehensive content for new features and releases
• Lead development of a structured certification program, including content design, implementation, and continuous improvement
• Review, edit, and standardize content to ensure clarity, consistency, and alignment with internal quality guidelines
• Collaborate with cross-functional stakeholders to manage content projects, track deliverables, and maintain timelines in a fast-paced environment
• Analyze user feedback and support trends to refine documentation and improve content effectiveness

Donor Relations Manager at Volunteers in Medicine Clinic (2019-01 – 2022-12)

• Developed clear, audience-focused communications and materials to support fundraising campaigns and donor engagement
• Coordinated content creation across multiple channels, ensuring consistency and alignment with organizational goals
• Managed timelines and deliverables for campaigns and events, collaborating with internal stakeholders

Owner/Interior Designer at Resort at Home (2010-01 – 2019-12)

• Created client-facing documentation, design plans, and project materials to communicate complex concepts clearly
• Managed multiple projects simultaneously, coordinating timelines, vendors, and deliverables
• Translated client requirements into structured plans and actionable outputs

Engineer/Project Manager at Florida Power & Light (2006-01 – 2010-12)

• Produced technical documentation and reports supporting large-scale construction projects
• Coordinated cross-functional teams to ensure accurate communication of project requirements and updates
• Managed timelines, deliverables, and compliance documentation in a highly regulated environment

Membership Director at Dolphin Research Center (2002-01 – 2006-12)

• Developed communication materials, program content, and engagement resources for membership programs
• Coordinated campaigns and events, managing messaging and delivery across stakeholders

Special Projects Coordinator at City of Tamarac

• Wrote, secured and administered grants supporting fire and police departments

Administrative Director at Maximum Dance Company

• Managed fundraising, marketing, and operations for an international arts organization

Development Director at Resource Conservation & Development

• Led grant writing and public relations for federally supported community programs

Associate of Arts – University of Florida

Bachelor of Science in Mechanical Engineering – University of Florida

Master of Business Administration – Nova Southeastern University