Jaleesa Pierce

Healthcare operations and customer support professional with experience in patient services, eligibility, scheduling, care coordination, data validation, and high-volume service environments. Experienced in reviewing and maintaining accurate information, coordinating provider and client schedules, researching discrepancies, documenting activity, and working across multiple systems. Strong foundation in Clinical Operations, Healthcare Operations, Provider Assignments, Data Analysis, Reporting, Process Improvement, Dashboard Reporting, and Care Team Coordination.

Proficient with Microsoft Excel, Google Sheets, and AI tools to organize information, improve workflows, and support accurate operational decisions.

Scheduler - Senior Helpers - Madison, Wisconsin

(2024-06 - 2026-05)

• Coordinated daily client and caregiver schedules, assignments, coverage changes, and time-sensitive updates to support efficient care delivery.
• Maintained accurate scheduling and client information, validating data and resolving discrepancies across systems.
• Communicated with clients, caregivers, and internal care teams to coordinate services, confirm assignments, and address scheduling changes.
• Monitored competing priorities and used organized workflows to support service continuity, operational efficiency, and a positive client experience.
• Documented updates and maintained accurate records while handling confidential client information.

Remote Eligibility Specialist - Wisconsin Department of Family Protection - Madison, Wisconsin

(2023-04 - 2024)

• Reviewed eligibility information, case documentation, and supporting data for completeness, accuracy, and compliance with established procedures.
• Performed data validation and research to identify missing, inconsistent, or conflicting information and determine appropriate next steps.
• Updated records and documented case activity accurately while working across multiple systems in a remote environment.
• Used analytical thinking and attention to detail to process information efficiently and support timely case decisions.
• Protected confidential information and communicated clearly with individuals and internal teams regarding requirements and documentation.

Patient Service Representative - UW Hospital - Madison, Wisconsin

(2020-09 - 2023-03)

• Supported patients by phone and in person with scheduling, registration, account questions, and healthcare service needs in a fast-paced clinical environment.
• Coordinated information between patients, providers, and care teams to support accurate scheduling, communication, and continuity of service.
• Verified and updated patient demographics and account information, applying data validation and attention to detail to maintain accurate records.
• Researched patient concerns, resolved routine issues, and escalated complex matters appropriately while maintaining a professional and compassionate experience.
• Handled confidential health and personal information in accordance with privacy and organizational requirements.

GED - Chicago, Illinois