Alana Coburn

Healthcare Workforce Operations and Care Management professional with 25+ years of experience leading staffing, scheduling, workforce management, timekeeping, payroll support, care coordination, and operational oversight in healthcare systems and private client environments. Proven success managing complex schedules, supervising staff, implementing workforce technology solutions, ensuring labor contract compliance, and coordinating multidisciplinary services. Recognized for operational excellence, fiscal stewardship, process improvement, and relationship building.

Household Manager / Caregiver Coordinator - Private Household - Lake Oswego, OR

(2025-12)

• Direct and supervise a team of caregivers, establishing schedules, care coverage, and communication protocols to ensure consistent, high-quality client support.
• Coordinate and manage all healthcare appointments, specialist visits, therapy services, diagnostic testing, and transportation logistics.
• Oversee daily household operations including property maintenance, grounds management, vendor selection, contractor coordination, and repair oversight.
• Manage household budgeting and purchasing activities, implementing cost-control measures that reduced food and household expenditures by 10%.
• Develop systems for appointment tracking, caregiver scheduling, vendor management, and household operations to improve efficiency and continuity of care.
• Proactively identify and resolve operational, safety, and care-related concerns while supporting client well-being and independence.
• Provide emotional support, advocacy, and personalized assistance while anticipating changing client needs.

Staffing, Scheduling & Timekeeping Coordinator - PeaceHealth Southwest Medical Center - Vancouver, WA

(2021-04 - 2025-11)

• Coordinated surgeries, procedures, exams, therapies, and evaluations for multiple hospital and outpatient departments using KRONOS, API, and SYMPLR.
• Prepared and maintained complex department schedules while ensuring compliance with union and bargaining-unit agreements.
• Audited payroll reports and corrected timesheets, maintaining a consistent zero-error rate.
• Resolved payroll inquiries and collaborated with management to address staffing shortages.
• Trained new staff on workforce management systems and timekeeping procedures.

Lead Night Shift Staffing Specialist - Legacy Health Systems - Portland, OR

(2006-06 - 2020-06)

• Managed staffing operations across a seven-hospital system serving more than 9,000 employees.
• Led a two-year enterprise implementation of GE/API scheduling software replacing the ANSOS platform.
• Served as a designated Super User and trained charge nurses across all seven facilities.
• Maintained more than 100 calls per shift while achieving zero coding errors.
• Managed float pool assignments and participated in Lean process improvement initiatives.

Staffing Supervisor / Office Support - StarMed Staffing Group - Portland, OR

(2005-05 - 2006-06)

• Coordinated supplemental staffing placements for hospitals and long-term care facilities.
• Processed license verifications, drug screenings, and background investigations.
• Provided after-hours operational support and assisted with onboarding of field staff.
• Supported budget management, marketing initiatives, and client/vendor relations.

Lead Staffing Coordinator / Staff Supervisor - Life Care of Puyallup - Puyallup, WA

(2000-01 - 2005-04)

• Managed staffing schedules and workforce operations for nursing and support departments.
• Conducted interviews, hiring assessments, and onboarding activities.
• Maintained personnel records and resolved staffing and scheduling conflicts.
• Evaluated employee performance and supported staff development.

Marketing & Promotions Assistant - Net Limo LLC - Portland, OR

(1999-02 - 2000-02)

• Supported sales, marketing, and client relationship management initiatives.

Household Manager / Personal Assistant - Private Client - Vancouver, WA

(2020-06 - 2023-01)

• Managed day-to-day household operations, scheduling, and administrative functions for a private client.
• Coordinated medical appointments, transportation, vendor services, household projects, and personal errands.
• Oversaw household budgets, bill tracking, procurement of supplies, and expense management.
• Maintained confidential records, correspondence, and schedules.
• Provided client advocacy and coordinated services with healthcare providers, family members, and vendors.
• Assisted with meal planning, medication reminders, mobility support, and activities of daily living.

Heavy Equipment Operator Program - Bates Technical College