Ivana Simonovic
Customer Service-Care Manager -caring for people
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About
I am passionate about helping people and making a positive difference in their lives. With over 30 years of experience as a Customer care Manager in the Airline and Hotel industry I bring strong leadership communication , and problem solving skills to every role I take on Throughout my career I have led diverse teams, improved customer experience ,and built lasting relationships by focusing on service excellence and empathy.
I am now excited to explore new opportunities where I can contribute my expertise, continue growing and add value to a dynamic organization
Open to connecting and networking!
Experience
I worked for Airline industry for 20 years and Hotel industry for 15.
2006-2025 Customer Care Manager for American Airline
2991-2006-siness Manager for Hotel industry
I managed operations and staffing for those organizations along with customer demands and satisfaction
Education
High School graduates and bachelor degree in Organizational Management
