James Bell

Current Nexstar trained Service Manager for a company with 115 staff members and the leader of 25 technicians. I have extensive knowledge of HVAC units from various manufacturers and have over two and a half decades of experience in residential and light commercial as a technician. I am experienced in target/goal management, capacity building, process control and revenue generating/profit control.

Service Manager at KEEFE'S Heating, Air Conditioning & Electrical (2020-10 – Present)

• Lead a team of top preforming technicians to maximize sales capacity
• Developed and facilitated dispatcher and technician training and supervised process
• Offered phone and in the field tech supporter technicians as well as individual weekly coaching sessions
• Planned/executed monthly and yearly budgets based on company performance and tracked department pace/capacity to ensure profitability
• Recruited new technicians, interviewed potential hires
• Coordinating with dispatch process based on technician performance
• Ensured technicians accountability for company processes
• Coached and trained teams on sales and customer sales options

Senior Service Technician at KEEFE'S Heating, Air Conditioning & Electrical (2014-08 – 2020-10)

• Residential and light commercial service technician
• Serviced Geothermal units
• Serviced historic homes, multi residential buildings and schools
• Sold and oversaw installations of new and replacement units to residential and light commercial customers
• Coached and assisted peer technicians with troubleshooting and diagnostics of units

Service Technician at REA Air Conditioning & Heating (1998-06 – 2014-08)

• Residential and light commercial service technician
• Serviced historic homes, multi residential buildings and schools
• Installed new and replacement units for residential and light commercial customers