James Neal

“I specialize in sales and IT support, combining strong client relationship skills with hands‑on technical troubleshooting to keep business operations running smoothly.”

My career has grown from frontline customer care into SDR and BDR roles, where I’ve built trust with executives, qualified complex opportunities, and consistently supported revenue growth.

Alongside my sales career, I’ve developed hands‑on technical skills through formal IT training and real‑world freelance work—supporting users with troubleshooting, OS installs, Office 365, Active Directory, networking basics, and user training. This blend of communication, problem‑solving, and technical capability allows me to bridge the gap between people and technology.

I’m also the founder of Hope Over Homes, a mission‑driven disaster‑recovery model focused on helping families navigate crisis with clarity and compassion.

Across every role, I bring empathy, adaptability, and a commitment to delivering solutions that make life easier for the people I serve. I’m now focused on opportunities where I can combine my sales experience, technical support skills, and client‑first mindset to create meaningful impact

My education includes comprehensive IT support and cybersecurity training through Google IT Support, IBM Skills Build, Udemy, and NIST coursework. This combination gives you a strong foundation in troubleshooting, system administration, security best practices, and real world support workflows preparing you to contribute effectively in technical, user facing, and operational environments.