Jamie Richards

Dynamic BDC Agent at Central Houston Nissan, skilled in CRM software and customer engagement. Enhanced business operations through data analysis and outbound communication, driving lead generation and delivering exceptional service. Proven ability to maintain meticulous records while fostering strong client relationships, contributing to overall performance improvement and customer satisfaction.

Bdc Agent - North Houston Mitsubishi

(2025-07)

• Managed inbound and outbound customer communications to enhance client satisfaction and retention.
• Facilitated the scheduling of appointments for prospective clients, optimizing the sales team's efficiency.
• Collaborated with sales and marketing teams to develop effective promotional strategies that increased lead generation.
• Trained new team members on best practices for customer engagement and communication techniques.

Bdc Manager - West Point Lincoln of Sugar Land

(2025-04 - 2025-07)

• Utilized CRM software to track interactions and manage customer data efficiently.
• Engaged with customers via phone and email to provide information and support, ensuring a high level of satisfaction.
• Executed follow-up communications to ensure customer needs were met and resolved any issues promptly.

BDC Agent - Central Houston Nissan - Houston, TX

(2024-10 - 2025-04)

• Analyzed customer feedback data in order to identify areas for improvement within the business operations.
• Managed customer accounts by maintaining records of sales transactions and invoices.
• Maintained accuracy when entering data into the dealership database system.
• Generated leads by providing detailed information about products and services offered by the dealership.
• Initiated outbound calls to current customers regarding product updates or special offers from the dealership.
• Demonstrated strong communication skills in order to effectively interact with customers, management, and other team members.
• Provided exceptional customer service to customers with inquiries about their vehicles and services needed.
• Attended training sessions to stay up-to-date on new technologies and processes related to automotive industry standards.

High School Diploma - Stratford High School