Nathan head (NateEscalus)

I'm pretty outgoing once I figure out what I'm doing, don't count me out if I'm slow at the start as I'm just getting started

DSL Agent, Copper Repair Agent, and CSpire Customer Care Agent at Telenetwork (2018-11 – 2020-11)

• As a DSL agent, I utilized our DPI, Wiki/Knowledge Base, and tools for troubleshooting customers' computers.
• As a Copper Agent, I utilized our Hub tool and recorded details about customers having No Dial Tone, Static on the home phone, and ticketed for the correct type of resolution, such as sending technicians out to replace home phones, cables, or NID boxes.
• As a CSpire Customer Care agent, I assisted customers with making purchases on cspire.com, assisted troubleshooting phone devices, explained billing requests, and assisted with account details as needed.

Low Voltage Technician at JE Systems (2021-03 – 2022-10)

• Structured Cabling, Installing Various Fire Alarm Systems
• Access Control, and Intrusion Detection Systems
• Troubleshoot and manage customers accounts

Forklift Driver/Boxing Crew at ButterBall LLC (2022-10 – 2025-01)

• Pack Boxes of Packaged Turkeys and sent through Glue Sealer
• Stacked Boxes to designated height throughout the night
• Scanned boxes on pallets into CAT system and wrapped pallets with plastic wrap machine and loaded pallets into trailer after positioning pallet
• Continuously had to use Pallet Jack/Forklift to pick up pallets and Empty plastic combos in different areas of the job

Bagging Utility Operator B at Royal Oak Charcoal (2025-02 – Present)

• Filled bags with Charcoal product ranging from 8 to 20 pound bags throughout the day rotating other positions from stacking bags, weighing and picking through bags to make sure of quality bags/charcoal
• Eventually became a wood picker in the shed outside running a PAPR machine that filters charcoal/dust from the air so I didn't have to breath in charcoal dust

High School Diploma – Fayetteville High School (2016-08 – 2018)