Mariah Santos

Customer Care and Administrative Professional with 15+ years of experience in customer-facing and administrative roles, including extensive healthcare experience. Strong background in telephone and face-to-face customer service, appointment management, customer enquiries, complaint handling, administrative processes and documentation. Calm, empathetic and professional when handling multiple requests in busy environments. Reliable, organized and customer-focused. Available to relocate to Greece.

Administrative Assistant / Customer & Patient Service - HOSPITAL TROFA SAÚDE BOA NOVA - Porto, Portugal

(2021-06)

• Provide professional and empathetic face-to-face and telephone customer service in a busy hospital environment.
• Welcome and assist patients, provide information and direct them to appropriate services.
• Manage appointments, schedules and administrative processes.
• Respond to patient enquiries and help resolve day-to-day service issues.
• Support patient routing and clinical teams; handle sensitive information with discretion.

Customer Support Office Operator - GRUPO TROFA SAÚDE - Portugal

(2019 - 2021)

• Provided telephone customer support in a healthcare environment.
• Managed appointment bookings and customer requests.
• Responded to enquiries and clarified information.
• Handled and followed up on customer complaints and issues.
• Performed administrative tasks and supported customers with service-related requests.

Administrative Collaborator - CARTÓRIO NOTARIAL DO PORTO - Porto, Portugal

(2010 - 2019)

• Provided face-to-face and telephone customer service.
• Prepared and processed administrative and notarial documentation.
• Managed correspondence, billing and invoicing tasks.
• Worked with confidential information requiring accuracy, discretion and attention to detail.

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