Shelby Cloutier

Organized and adaptable professional with experience in quality inspection, production leadership, customer service, childcare support, scheduling, documentation, and team training. Strong computer and data-entry skills with experience using Excel, SQL-based quality databases, and IFS EOS. IPC certified, with strong attention to detail, problem solving, communication, and staying calm while managing competing priorities.

Seeking a full-time administrative, healthcare, scheduling, or customer service role where strong computer and interpersonal skills can contribute to a team.

Quality Inspector at MINCO Products (2018-08 – Present)

• Inspect incoming and finished production parts using calipers, micrometers, digital calipers, and an optical comparator to verify specifications.
• Record inspection results in a QA database using SQL and IFS EOS; generate daily nonconformance reports for production leads.
• Perform root-cause analysis on recurring defects and help implement corrective actions to prevent repeat issues.
• Validate corrective actions through sample re-testing and close nonconformance reports after verification.
• Train assembly operators on inspection points, acceptance criteria, drawings, and measurement techniques.

Production Group Leader at MINCO Products (2018-08 – 2021-11)

• Managed daily production schedules, task assignments, shift handoffs, and operator rotations across three production lines.
• Developed daily output-tracking sheets in Excel to identify bottlenecks and prioritize maintenance needs.
• Trained and coached operators on standard operating procedures, machine setup, tooling changes, and safety practices.
• Coordinated with quality control and purchasing to address production issues and keep work moving toward shipment deadlines.
• Led troubleshooting and root-cause investigations and implemented process improvements to reduce downtime, rework, and scrap.

PCA for Child at Partners in Community Supports / Anoka County (2024-01 – Present)

• Manage a detailed calendar of medical, therapy, school, and daily-care appointments while maintaining timely attendance.
• Coordinate with school staff and therapists to support changing needs and communicate important information.
• Maintain medication and care documentation and follow established schedules accurately.
• Plan daily routines and activities, adapting quickly to changing needs while maintaining patience and professionalism.

Teacher Assistant at KinderCare Learning Center (2009-04 – 2012-08)

• Supported daily classroom routines, prepared materials, maintained schedules, and communicated with teachers and families.
• Tracked attendance and behavioral notes and helped maintain an organized, safe environment.

Sales Associate at JCPenney (2010-11 – 2011-01)

• Processed customer transactions using a POS system, balanced the register, and handled returns and exchanges.
• Greeted customers, assessed needs, and provided product recommendations while resolving concerns professionally.

Child Development Certificate – Rasmussen University-Minnesota (2010-08 – 2010-12)

High School Diploma – Coon Rapids High School