Janeth

Dedicated, results-driven Customer Service and Retail Sales Specialist with over 6 years of experience driving sales, managing point-of-sale (POS) operations, and resolving client inquiries in high-volume, fast-paced environments. Fully bilingual in English and Spanish with a proven track record of delivering personalized service, building long-term customer trust, and ensuring efficient inventory and logistics management.

Retail Sales Specialist - REI (Recreational Equipment Inc.) - San Diego, CA

(2021-05 - 2025-01)

• Delivered high-touch customer service on the sales floor, driving top-tier store performance and achieving transaction accuracy standards.
• Educated customers on specialized products, demonstrating deep features and benefits to meet individualized customer needs.
• Managed sales floor merchandising, product placement, and warehouse replenishment to maintain strong visual appeal and seamless inventory workflow.

Customer Sales Associate - Camping World - San Diego, CA

(2024-06 - 2024-08)

• Provided tailored product recommendations for high-value outdoor and RV products in a competitive, commission-based retail setting.
• Assisted a high volume of daily walk-in clients, maintaining strong product knowledge across multiple retail categories.
• Kept inventory displays well-stocked, organized, and compliant with promotional guidelines.

Cashier / Backroom Employee - Postal Annex - San Diego, CA

(2019-08 - 2020-12)

• Processed customer checkout transactions, managed point-of-sale operations, and provided shipping/stationery expertise.
• Managed precise packaging logistics and outgoing shipping schedules to guarantee on-time package delivery.

Mail Processing / Window Clerk - United States Postal Service - San Diego, CA

(2016-12 - 2017-12)

• Provided front-facing customer service, assisting clients with service selections, rate inquiries, and account transactions.
• Managed high-volume counter interactions with a focused commitment to speed, accuracy, and client satisfaction.

High School Diploma - Diego Hills Charter High School (2013-06)