Janeth
Customer Service and Retail Sales Specialist
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About
Dedicated, results-driven Customer Service and Retail Sales Specialist with over 6 years of experience driving sales, managing point-of-sale (POS) operations, and resolving client inquiries in high-volume, fast-paced environments. Fully bilingual in English and Spanish with a proven track record of delivering personalized service, building long-term customer trust, and ensuring efficient inventory and logistics management.
Experience
Retail Sales Specialist - REI (Recreational Equipment Inc.) - San Diego, CA
(2021-05 - 2025-01)
- Delivered high-touch customer service on the sales floor, driving top-tier store performance and achieving transaction accuracy standards.
- Educated customers on specialized products, demonstrating deep features and benefits to meet individualized customer needs.
- Managed sales floor merchandising, product placement, and warehouse replenishment to maintain strong visual appeal and seamless inventory workflow.
Customer Sales Associate - Camping World - San Diego, CA
(2024-06 - 2024-08)
- Provided tailored product recommendations for high-value outdoor and RV products in a competitive, commission-based retail setting.
- Assisted a high volume of daily walk-in clients, maintaining strong product knowledge across multiple retail categories.
- Kept inventory displays well-stocked, organized, and compliant with promotional guidelines.
Cashier / Backroom Employee - Postal Annex - San Diego, CA
(2019-08 - 2020-12)
- Processed customer checkout transactions, managed point-of-sale operations, and provided shipping/stationery expertise.
- Managed precise packaging logistics and outgoing shipping schedules to guarantee on-time package delivery.
Mail Processing / Window Clerk - United States Postal Service - San Diego, CA
(2016-12 - 2017-12)
- Provided front-facing customer service, assisting clients with service selections, rate inquiries, and account transactions.
- Managed high-volume counter interactions with a focused commitment to speed, accuracy, and client satisfaction.
Education
High School Diploma - Diego Hills Charter High School (2013-06)
