Neil Munro

I have a wealth of experience building and managing global Customer Support Operations, on-boarding Representatives and Distributors worldwide, and selling high-value CAPEX products internationally. With my additional experience in Manufacturing Operations management, I can be of value to small, growing companies that need a high-energy, multifunctional, "Hands-On" manager.

Sales Manager at SABIA (2021-10 – 2026-02)

• Responsible for identifying and developing sales opportunities in the Americas and Asia.
• Created all marketing material including brochures, magazine articles, and exhibition displays.
• Set up Representatives and Distributors world-wide.

Director, Operations at Pico Digital (2014-04 – 2015-10)

• Management responsibility for the assembly, testing, and On-Time delivery of Product.
• Interfaced with all Contract Manufacturers located in the USA and China on the testing, quality control, and delivery of sub-assemblies.
• Principle contact for all Tier 1 customers, including DISH Network, for post sales technical issues, on-time delivery of product, and Service Level Agreement (SLA) commitments.
• Collated failure data and provided analysis with Preventive and Corrective Actions to Executive staff.

Customer Support Manager at CarrierComm Inc. (2009-04 – 2014-03)

• Provided technical support to customers integrating CarrierComm's products into terrestrial microwave communications systems.
• Responded to customers' Requests for Quotes, Information, and Proposals (RFQs, RFIs, RFPs)
• Collated product failure data, providing failure analysis with Preventive and Corrective Actions.

Director, Operations & Customer Support at Comtech Tiernan Video (2002-08 – 2009-03)

• Managed the Operations Department consisting of Product Assembly, Quality Control, Inventory, Purchasing and Shipping/Receiving.
• Also managed the Customer Support Department providing 24/7 global support for products used in TV Broadcast Satellite distribution.
• Negotiated SLAs with Tier 1 customers such as NBC and Turner Entertainment to meet customers' requirements and Comtech's service revenue goals.

Director, Customer Service at Logic Innovations Inc. (2001-02 – 2002-04)

• "Hands-On" manager of Technical Support group and repair facility.
• Actively engaged in the 24/7 technical support of products providing data compression and encryption (IPTV) for proprietary internet transmission.
• Responded to RFQs, RFIs, and RFPs.
• Structured SLAs to meet customer requirements and ensured delivery on SLA commitments.

Director, Customer Service at Tiernan Communications Inc. (1998-06 – 2001-02)

• Managed Technical Support personnel in the USA and Europe, providing support, 7/24.
• Transitioned Customer Service from a cost center to a profitable P&L center.
• Thrived in high-energy, high-pressure environment.
• Managed the time-critical deployment and on-site support of video compression equipment used in the first high-definition TV Broadcast in the USA.

Sales Manager / Director, Customer Support at Gamma-Metrics (1991-02 – 1998-01)

The global reach and proximity of Gamma-Metrics' service centers became a major sales advantage over competitors whilst boosting service revenues through sales of SLAs.

• Leveraged product knowledge and customer relationships gained during my time as Director of Customer Support to develop sales opportunities in Latin America.
• Increased sales by 30% in the first year.
• Managed a team of service engineers based in the USA, Europe, Brazil, India and Australia.
• Established field offices, hired personnel, defined operating procedures, inventory levels and SLAs.

BSc. in Electrical Engineering – Salford University