Waitress/ Restaurant Manager
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I am an energetic and outgoing individual who enjoys working with people. I am highly organized and have excellent time management skills.
RyRy's Kitchen And Catering, Queens, NY
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Onboarded new employees with training and new hire documentation.
Maintained professional, organized, and safe environment for employees and patrons. Developed and maintained relationships with customers and suppliers through account development.
Manager The Slope Lounge And Restaurant, Brooklyn, NY
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Maximized performance by monitoring daily activities and mentoring team members.
Improved safety procedures to create safe working conditions for workers.
Maintained professional, organized, and safe environment for employees and patrons.
Suede Hospitality Group, Brooklyn, NY
Maintained customer satisfaction by clarifying questions about orders and specialty items. Folded napkins and prepared silverware sets to provide adequate supply for host station.
Bussed and reset tables to keep dining room and work areas clean. Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Round 2 Cafe, Brooklyn, NY
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service. Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Waitress The Broadmoor Hotel, Colorado Springs, CO
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, and took drink orders.
Maintained customer satisfaction by clarifying questions about orders and specialty items. Bussed and reset tables to keep dining room and work areas clean.
Beaches Negril Resort And Spa, Westmoreland , Jamaica
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties. Correctly calculated inventory and ordered appropriate supplies.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
High School Diploma- Business & Accounting
