T Hendricks

I have worked for twenty years in financial services my roles have included Customer Resolution Representative, Research\Remediation Associate, Operations Analyst, Loan Servicing and Accounting clerk .

I am a dedicated employee with a great work ethic. Striving to champion any task given.

Wells Fargo | 2006 – 2026

>Customer Resolution Representative 2022 – 2026

• Reviewed and processed probate documents.
• Validated death information and account details using multiple research tools, and added authorized persons to accounts.
• Resolved escalated complaints to limit negative impact on internal and external customers.
• Applied regulatory guidelines, internal policy, and Risk and Enterprise Compliance requirements.

>Executive Resolutions Specialist\ Research/Remediation Associate 2017 – 2021

• Validated death information and account details using multiple research tools, and added authorized persons to accounts.
• Resolved escalated complaints to limit negative impact on internal and external customers.
• Applied regulatory guidelines, internal policy, and Risk and Enterprise Compliance requirements.
• Maintained about 445 accounts per month at 98%+ quality.
• Identified process inefficiencies and recommended improvements to management.

High School Graduate