Jas

Service-driven professional entering the healthcare field, leveraging extensive experience in patient communication and medical documentation.

Pursuing Clinical Medical

Assistant certification and skilled in supporting interdisciplinary teams to improve operational efficiency and patient satisfaction. Committed to upholding high standards of care and maintaining a safe clinical environment.

Customer Service Representative - CCA TRANSPORTATION - Bridgeport, Connecticut

(2026-01)

• Managed high-volume inbound calls to book and schedule non-emergency medical transportation for members, ensuring accurate logistics and timely care access.
• Utilized workforce management (WFM) platforms and internal CRM databases to track dispatch updates, log member records, and ensure schedule adherence.
• Communicated routing, service policies, and booking details clearly across phone, email, and digital messaging channels to enhance member understanding.
• Conducted outbound customer service calls to follow up on issues, ensuring member satisfaction and addressing concerns proactively.
• Maintained strict confidentiality and followed organizational compliance standards while managing sensitive member information.

Medical Assistant Extern - NAO MEDICAL - Brooklyn, NY

(2025-07 - 2025-12)

• Conducted patient intake, recorded medical histories, and measured vital signs for diverse patient population under supervision.
• Prepared exam rooms and sterilized instruments, ensuring clinical equipment was fully operational for daily patient visits.
• Managed patient records in electronic health record (EHR) systems, maintaining accuracy and HIPAA compliance.
• Collected and documented patient medical information such as blood pressure and weight.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Home Care Aide - COMPANION CARE - Bronx, NY

(2021-03 - 2025-02)

• Assisted elderly individual with daily activities, enhancing comfort and independence.
• Provided companionship and monitored well-being, ensuring timely response to changes.
• Maintained a clean, safe environment following basic safety protocols.
• Assisted with organizing medical documents and supplies in an office setting, such as organizing medical documents, keeping track of supplies, coordinating errands.

Front Desk Receptionist - ARLO - Manhattan, NY

(2018-01 - 2019-03)

• Managed guest check-ins and check-outs, delivering exceptional customer service and promptly resolving issues to enhance guest satisfaction.
• Answered phone calls, responded to emails, and coordinated reservations to ensure seamless operations and maintain high communication standards.
• Addressed guest concerns and complaints with empathy and efficiency, fostering positive relationships and ensuring a satisfactory experience.
• Coordinated with housekeeping staff to ensure timely room availability for incoming guests.
• Trained new front desk staff on operational procedures and customer service best practices.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.

High School Diploma - FANNIE LOU HAMER HIGH SCHOOL Bronx, NY

Clinical Medical Assistant Certification - Medical Assisting - SUNY BROOKLYN EDUCATIONAL OPPORTUNITY CENTER (2026-06) Brooklyn, NY