Jas Guz
Customer Service
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About
Made and answer phone calls. Promote insurances quotes to businesses, homes, and cars. Completed logs each time a client enrolls in one of our insurances.
Experience
Customer Service - IPG Insurance
(2019-05 - 2019-09)
- Made and answer phone calls.
- Promote insurances quotes to businesses, homes, and cars.
- Completed logs each time a client enrolls in one of our insurances.
Patient Aid Navigator - Saint Anthony Hospital
(2022-02 - 2022-05)
- Answering and responding to all call lights.
- Assisting nursing with patient requests such as water, blankets, pillows, and other requests.
- Assist nursing team with providing supplies while nurse is in an isolated room.
- Assist with dropping off specimens to laboratory.
- Work closely with nursing team to observe patients with high fall risks while toileting.
- Assist nursing team with cleaning patient bedside tables.
- Assist nursing team with completion of patient belongings checklist.
- Conducts patient rounds, actively connecting with the patient at the bedside, and serving as a liaison to connect the patient's voice, expectations, and perspective with the hospital care team. (Hourly rounds)
- Acts as resource, referral and advocate for all Saint Anthony's patients. Works cooperatively with Saint Anthony Nurses and Patient Care technicians to ensure that patients are receiving high quality care.
- Expands understanding of patient's needs, working to ensure that all patients have access to services offered by Saint Anthony Hospital.
- Works closely with Patient Experience Manager for service recovery.
Unit Secretary - Community First Medical Center
(2022-06 - 2025-01)
- Responsible for accurately and thoroughly performing general receptionist, secretarial and clerical duties on the assigned nursing unit.
- Demonstrates a welcoming and friendly attitude to all customers including patients, families, visitors, staff and physicians.
- Facilitates the smooth, efficient operations of the patient care unit.
- Assist CNAS and Nurses with bringing waters, blankets, or just checking up on patients.
- Help Dr’s, Nurses and CNAs translate when a patient/ visitor speaks Spanish.
Social Worker - Ryze West
(2024-02 - 2025-05)
- Review facility policies and procedures as part of the facility’s interdisciplinary team to assure compliance with state and federal regulations.
- Participate in reviewing and setting policies concerning resident care and quality of life.
- Participate in developing facility social work policies.
- Participate in quality assurance interdisciplinary team meetings.
- Understand and meet all government requirements for social service documentation.
- Document progress in meeting the psychosocial needs of residents.
- Work with the interdisciplinary team and administration to promote and protect resident rights and the psychological well-being of each resident. Prevent and address resident abuse as mandated by law and professional licensure.
- Work with residents, families, significant others, and staff to provide support, information, and organization for taking a more proactive role in self-advocacy to improve quality of life/care for individual residents and those who live and work within the nursing home and the community at large.
- Complete a social history and psychosocial assessment for each resident that identifies social, emotional, and psychological needs.
- Ensure or provide therapeutic interventions to assist residents in coping with their transition and adjustment to a long-term care facility, including their social, emotional, and psychological needs.
- Ensure or provide support and education to residents’/family members/significant others to assist in their understanding or placement and facility issues in addition to referring them to appropriate social service agencies when the facility does not provide the needed services.
- Provide groups for residents’/family members/significant others as appropriate to their needs.
- Provide clinical interventions to address catastrophic events that occur during the resident’s stay in the facility.
- Coordinate the resident discharge planning process and make referrals for appropriate home care services prior to the resident’s return to the community.
Case Manager (Part-Time) - Onward Neighborhood House
(2025-02 - 2025-06)
- Filling Intake Forms when Admitting Clients at Shelter.
- Assisting clients with signing them for benefits: medical Insurance, snap, bus passes.
- Attending meetings and doing presentations to help clients get employments, better opportunities.
Behavioral Health Technician - Ascension Saint Mary Hospital
(2025-02 - 2026-08)
- Assisting licensed nursing staff in providing and documenting patient care including assistance with activities of daily living.
- Supports the unit functions and maintains a safe and clean environment for patients.
- Communicates pertinent patient information to the supervising RN.
Volunteer, RecyclingClub - Foreman High School
(2010-09 - 2013-06)
- Separated each plastic bottle, printer paper, plastic spoons to different recycling bins.
- At the end we dumped each separate object to its specific recycling container.
Compass Program - North Park University
(2014-07 - 2014-07)
- I was responsible of showing new incoming freshman students around campus.
- Gave them a speech about how to be successful in college and talked to them about my experience as a college student.
Education
High School Diploma - Foreman High School (2010 - 2013)
Biology - North Park University (2013 - 2015)
Biology - Triton College (2016 - 2017)
Bachelor’s Degree - Psychology - Elmhurst College (2020-05)
