Jasma Johnson

Customer focused professional with 11+ years of experience in beauty, hospitality, and client services. Skilled in appointment scheduling, guest relations, team leadership, sales, operations, and creating exceptional client experiences. Proven ability to manage high-volume environments while maintaining professionalism and exceeding service expectations.

Beauty Bar Assistant Manager at Luxury Beauty Bar (2021-01 – 2026-12)

• Managed daily operations of a high-volume beauty bar, ensuring exceptional client experiences.
• Oversaw appointment scheduling, staff coordination, and service efficiency.
• Trained and developed beauty advisors on customer service and sales techniques.
• Resolved client concerns professionally while maintaining strong customer satisfaction.
• Managed inventory, payroll support, and operational tasks.
• Consistently exceeded sales and service goals through relationship-building and team coaching.

Spa Receptionist at Serenity Day Spa (2018-01 – 2021-12)

• Scheduled appointments and managed a busy booking calendar for multiple service providers.
• Welcomed guests, checked clients in and out, and processed payments.
• Answered multi-line phone systems and responded to customer inquiries.
• Maintained accurate client records and ensured confidentiality.
• Assisted with retail sales and promoted spa memberships and services.
• Coordinated daily schedules to maximize productivity and guest satisfaction.

Customer Service Supervisor at Premier Wellness Center (2015-01 – 2018-12)

• Supervised front desk operations and supported a team of reception associates.
• Assisted clients with scheduling, account updates, and service inquiries.
• Handled escalated concerns and provided solutions to ensure positive experiences.
• Maintained administrative records and supported office operations.
• Trained new employees on customer service standards and procedures.
• Assisted management with reporting, scheduling, and daily operations.

High School Diploma