Jasmine Barrows

Entry-level pharmacy technician with clinical and educational experience in filling prescriptions and automatic dispensingwhile increasing profits. Forward-thinking team player with expertise in business operations. Ability to provide efficient and accurate customer service. Create a positive impression of an organization through efficient and professional interaction.

Call Center Systems ​​​​​​​July 2022-May 2023

Support Clerk

• Attended telephone skills and program information training sessions to boost aptitude.
• Boosted customer service satisfaction ratings through consistent quality control.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Greenfield's ShopRite ​​​​​​May 2018- July 2022

Front End Associate

• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Resolved customer issues for front-line and departments throughout the store by employing strong operations knowledge and problem-solving abilities.
• Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
• Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.

Access Institute ​​​​​​​Pharmacy Technician Program