Jasmine Torres

Detail-oriented and customer-focused administrative professional with experience supporting legal office operations, client intake, records management, and front-desk administration. Skilled in coordinating schedules, maintaining confidential information, and delivering exceptional client service in fast-paced environments. Brings additional leadership experience in sales and team supervision, with a proven ability to improve operational efficiency, resolve issues effectively, and build strong professional relationships.

Legal Receptionist & File Clerk - Pearlman, Brown, & Wax LLP - Oxnard, CA

(2022-11)

• Serve as the first point of contact for clients, visitors, and vendors in a busy legal office.
• Open and process new client files while maintaining accuracy in case management systems and databases.
• Manage physical and electronic case files, ensuring proper organization and compliance with firm procedures.
• Prepare, scan, file, and distribute legal correspondence and case-related documentation.
• Support attorneys and legal staff with administrative tasks, records management, and document preparation.
• Maintain strict confidentiality when handling sensitive client and case information.
• Coordinate incoming and outgoing mail, deliveries, and office communications.
• Achievement: Played a key role in an active incident response operation, successfully mitigating and recovering from a corporate cyber attack.

Office Receptionist - Bob’s Discount Furniture - Oxnard, CA

(2021-03 - 2022-11)

• Managed daily front-office operations and provided administrative support to sales and management teams.
• Responded to customer inquiries, resolved concerns, and maintained a high level of customer satisfaction.
• Processed invoices, purchase orders, payroll documentation, and operational reports with accuracy.
• Maintained customer records, inventory reports, and filing systems.
• Coordinated deliveries and communication between customers, vendors, warehouse personnel, and management.
• Assisted with bookkeeping functions, data entry, and office supply management.
• Achievement: Prevented approximately $60,000 in order cancellations within a single day.

Sales Representative - Cricket Wireless - Oxnard, CA

(2020-01 - 2021-03)

• Assisted customers in selecting wireless products, accessories, and service plans tailored to their needs.
• Processed activations, upgrades, account changes, and sales transactions accurately.
• Provided technical support and troubleshooting for devices and customer accounts.
• Built long-term customer relationships through consultative sales and follow-up service.
• Consistently met and exceeded sales goals while maintaining excellent customer satisfaction.
• Achievement: Exceeded sales goals by 25%.

Shift Lead - Blaze Pizza - Oxnard, CA

(2017-02 - 2020-03)

• Supervised daily restaurant operations and led team members during high-volume shifts.
• Trained and coached employees on company procedures, food safety standards, and customer service expectations.
• Assisted with opening and closing procedures, cash handling, inventory management, and store preparation.
• Resolved customer concerns professionally and ensured positive guest experiences.
• Maintained compliance with health, safety, and sanitation requirements.

High School Diploma - Rio Mesa High School (2011-08 - 2015-06)