Jasson Bacera
Customer Success Representative & Virtual Assistant
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About
Motivated and enthusiastic. Expert in CRM tools. Knowledgeable in Excel, Canva, Word, PDF, Outlook and other Business Related Applications. Seeking an entry level position as a Virtual Assistant or as a Customer Service Representative. 5 years of Customer Success Representative in BPO Industry across Finance, Gaming, Healthcare and Insurance Accounts. 3 years of experienced as an Attorney Virtual Assistant.
Dedicated and hardworking with excellent communication and editing skills, willingness to learn and grow within team-oriented environment.
Professional Customer Service
Representative with extensive experience in customer relations and problem solving. Client magnet and Skilled in identifying customer needs and provide tailored solution. Giving words of encouragement converting customer into a company client.
Experience
Customer Success Representative - Service First
(2018-08 - 2022-02)
Account: Loan Specialist, Underwriter, Chat Support Email, Social Media
Customer Success Representative - The Savings Group (Denver Colorado) - Denver Colorado
(2022-03 - 2024-02)
Account: Car Refinancing
Attorney Assistant Virtual Assistant - Pond Lehocky Disability
(2024-03 - 2026-04)
Account: Social Security Disability/Social Security Income
Education
Bachelor of Science and Engineering Technology - Engineering Technology - Technological University of the Philippines Visayas
